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Shop policies

Last updated on March 14, 2011
Thank you for shopping at Cotton & Cloud! Below are some information which may be helpful for you to read!

1) Photos: I take photo for every single items. No photos are used as a duplicate. Although I always try to make sure that photos represent the actual item as much as possible, depending on the weather, time and lighting condition, the colors may be slightly lighter or darker.

2) All items are original. Nothing is made from commercially available patterns or copied.

3) All rights reserved. No part of any items and photos may be reproduced or sold without the prior permission by Kyoko Nakayoshi.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
1) Returns are generally unavailable unless
a) a completely wrong item is shipped to you,
b) there is a product defect (not caused by shipping (see below).
I believe in customer satisfactions. So do feel free to contact me if you have any concerns.

☞ Product Defect (not caused by shipping)
Please contact me within 14 days of purchase and let me know the nature of the defect.
On agreement the customer may return the products within 3 days in unused and perfect condition. Return shipping will not be reimbursed.

☞ Once the item is returned and checked for the defect, the original purchase amount (excluding the shipping) is reimbursed. If the item is exchanged, the differences are charged/reimbursed.

☞ Cotton & Cloud does not accept returns/exchanges of items damaged or lost during shipping.
I accept payment via Paypal.

If the payment is not received after 3 working days, the transaction will be deemed as void. Please convo me if you are having a problem with Paypal etc. within three days. I am more than happy to reserve your item longer.

Unpaid purchases - If the payment is not received at the time of purchase, conversation message will be sent first requesting to complete the transaction. If no reply is received after 3 days, the transaction is deemed as void and either neutral or negative feed back will be left.
Orders will be shipped everyday within 48 hours after payment except Saturdays and Sundays. I usually use UK Royal Mail small packet airmail. This has no guarantee and is not trackable.

If you want any of your items to be sent with a guarantee and tracking number, please convo me.
Additional policies and FAQs
I take custom orders for designs I have previously made.
Once the order is made, the item is listed on my ArtFire shop on agreement. Please convo me for more info.

Wholesale customers are welcome! Please convo me for more information.

I do not do consignment or drop ship scheme for my items.

Every item is made by my own hand from scratch. I always try to make my items to a highest quality. If you have any questions or not happy with the item please don't hesitate to contact me.