WaterfallDesigns is taking a short break
Kacie on Apr 26, 20205 out of 5 stars
Love them! I cannot wait to give them to my bridesmaids!!
Veronica on Mar 7, 20205 out of 5 stars
2nd time purchasing from here, they came out great!
Katrina on Mar 3, 20205 out of 5 stars
There was shipping issues and Sheena fixed them immediately and even changed to address to make sure they got to our Airbnb in time. They came out so cute, Thank you!
Julie on Jan 7, 20205 out of 5 stars
I ordered four of these back in 2014 and reached out a week and a half before Christmas this year to try to get another one made for my brother’s fiancé. Sheena responded quickly and got a new glass on its way to me to get there before the holiday. Turned out lovely as expected, and was a hit of Christmas - again!
Madeline on Dec 26, 20195 out of 5 stars
The quality of the baking dish is very sturdy, and the description on the pan was very clear.
EdenAudrey on Nov 18, 20195 out of 5 stars
Great communication. High quality and looks amazing. Thanks so much!
hlg307 on Nov 14, 20191 out of 5 stars
I ordered the wine glasses on 10/31.. as of 11/8, the shipping label was created and was due to arrive by 11/13. When I checked the tracking info on 11/13, the package had not moved. I reached out to the store on the morning of 11/13 with no answer. I followed up on 11/14.. and still did not receive an answer.. Very disappointed with the customer service. Currently 11/15.. and still no response.. shipping label was created and is currently still in the shops possession ..
Tanya on Sep 18, 20195 out of 5 stars
These turned out sooo good! There was a delay in shipping because the owner ran out of stemless glasses and after she let me know it would be longer, she refunded the shipping cost too me. Thanks so much for the product and excellent customer service!
twirlgems on Sep 9, 20195 out of 5 stars
I loved the stemless wine flutes! I ordered 3 for my cousin’s bridal party and they are beautiful and great qualitg
We are Waterfall Designs, a family owned business specializing in personalized glassware for gifts and wedding parties. Our online shop opened in February 2010 on Etsy and grew to be a personal favorite for thousands of customers across the globe who were searching for unique and personalized gifts. In 2010 Sheena was the sole, part time worker. After years of growth and expansion, with complete and total positive feedback expressed by our online customers, we have expanded to a 7 person shop! Our goal is to provide unique products, an excellent customer experience as well as a fun and exciting work atmosphere.
The name Waterfall Designs: We purchased a 1940's Frank Lloyd Wright style home with a waterfall in the back yard. We spent a year renovating before we moved in (and will probably spend the next 50 years continuing to renovate). We have converted the lower level of the house into the Waterfall Designs work shop. We all consider ourselves extremely lucky to have a beautiful studio with a view to our inspirational waterfall.
Non-wedding shop: www.Giftability.etsy.com
Katie - Office Manager
Sue - Heat press for apparel
I am the owner of Waterfall Designs. I live in Syracuse, NY with my wonderful husband. I have a passion for personalization and DIY projects. I love working in our newly renovated home office, creating one of a kind pieces for our customers.
Katie is our amazing Customer Service manager. She helps me with customer orders, messages and inventory. She keeps the shop running!
Laura is invaluable in our production. She has the skill to help me make our custom glassware and apparel.
Addison is one of our awesome college students who helps us with our graphic design!
Abigail is not only our entire shipping department but she is also our quality assurance team and shipping label printer!
Sue is not on my amazing Sister In Law, she is also the lead in running our heat press for apparel!
Accepted payment methods
Returns & exchanges
Free replacement of a broken glass if notified within 2 business days of receiving order.
International shipping is not guaranteed. Delays or damage can occur due to customs and are out of my control. It's the customer's duty and responsibility to pay customs charges if applicable.
Rush orders: If you pay an additional fee for a rush order and a glass breaks during transit, we will replace the glass with standard shipping. You can request to pay for expedited shipping on the replacement.
FOB- Syracuse, NY
Additional policies and FAQs
*TURNAROUND TIME: Please check the current turnaround time, which is listing in my 'Shop Announcement' on the front page of my shop (below my banner), before ordering!
*DISCOUNTS: We are currently not offering any specials or coupons. Non-Rush orders of 20 or more glasses may qualify for a quantity discount. For a bulk quote please contact me with a detailed description of your request and your shipping zip code.
*RUSH ORDERS: We are often able to accommodate rush orders for an additional fee. If you need your order rushed to you, contact me me with a detailed description of your request, your "Need by" date and your shipping zip code. In the unlikely even that a glass breaks during transit on a rush order, please contact us immediately for a replacement. We provide regular ground shipping on replacements but can usually offer overnight shipping for an additional cost.
*MATERIALS: We use high quality glassware and flasks for our vinyl and etched products.
The vinyl we use is a high quality, outdoor rated sign vinyl. The vinyl will last for years but we recommend hand washing to preserve.
We offer professionally sand blasted products that can be found in the Etched section of our shop.
*SHIRTS: We offer v-neck neck ladies shirts and racerback tank tops only at this time but special requests can be ordered at an additional fee/wait time. Contact us for pricing on special request shirts.
*SIZE OF GLASSES:
Here are the sizes for each type of glass that we offer!
Wine Glasses- 18.5 oz
Flutes- 6 oz (some of our larger toasting flutes are 8 oz)
Beer mugs- 15 oz
Pilsner- 19 oz
Mason Jars- 16 oz
Pint glasses- 16 oz
Acrylic Tumblers- 16 oz
Rocks / Old Fashioned - 10.5 oz
Stemless wine glasses- 21 oz
Glass coffee mugs- 18 oz
Shot glasses- 1.5 for short and 2 oz for tall.
Ceramic coffee mugs - 14 oz.