WaxOnFire

Home of the Best Citronella Candle Ever™

Lexington, South Carolina
| 64,498 Sales | 5 out of 5 stars 5 out of 5 stars

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Announcement    Follow us on Instagram for updates and giveaways! @waxonfire

Announcement

Last updated on Aug 4, 2022

Follow us on Instagram for updates and giveaways! @waxonfire

Items

64498 Sales

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Alisha Malone

Contact shop owner

Alisha Malone

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5 out of 5 stars
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About WaxOnFire

Sales 64,498
On Etsy since 2018

Handcrafted in South Carolina

It's still crazy to think that candle making started off as a fun little project for me back in 2017. I was a stay-at-home mom with a 1 year old and had a lot of time on my hands (he took super long naps - miss those days). I came across an article of everyday toxic products and was shocked to find paraffin candles on the list. My heart was broken - I was a HUGE candle lover but didn't want to risk anything with a little one in the house so... into the trash they went.

After doing more research, I learned that soy candles were a way better alternative than practically any home fragrance on the market. With all the extra time that I had, I decided to learn how to make them myself. It took months of trial and error to create a candle that went beyond my expectations. A few things had to meet my criteria:

- It had to smell amazing.
- It had to make my entire house smell amazing.
- It had to burn properly.
- It had to burn slowly.

By January 2018 I had created a masterpiece. I was so proud of my creation that I wanted to share it with the rest of the world. It was at that point that I opened an Etsy shop and quickly worked my way to being one of the top 1% Etsy sellers. Today, we have over 50,000 sales and can be found in hundreds of small retail stores around the world! 

In May of 2022, we moved our shop from Massachusetts to our new 4000 square foot warehouse in South Carolina. That means a lot more space for our team and plenty of room to continue growing! We hope that you'll stick around to see all of the exciting things that we have planned! 

At Wax On Fire, we are constantly learning, evolving and adapting to ensure that our customers are getting the very best product. We hope that you can have peace of mind in knowing that our creations are eco-friendly and completely safe for you and your family.

xo

Alisha Malone, Founder

Shop members

  • Alisha Malone

    Owner

Shop policies

Last updated on Sep 18, 2021

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

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Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: before item has shipped

Privacy policy

More information

Last updated on May 11, 2022

Frequently asked questions

Troubleshooting

Tunneling → Tunneling can be caused by not allowing your wax pool to melt to the sides of the jar.

Burning Unevenly → If your candle is burning to one side of the jar, but not quite to the other, this is likely due to a draft or burning on an uneven surface.

Black Smoke and/or Crackling Sound → Extinguish the flame, trim your wick to 1/4” and re-light!

“Wet Spots” on Jar → Wax expands and contracts from the sides of the jar with temperature fluctuations. This will not affect your candle.

Crystals on Wax → This is the natural wax re-crystallizing and is totally normal. This will not affect your candle.

Wax Turning Yellow → This is a normal occurrence in some chemical-free fragrance oils and does not affect your candle.

How long will my candle burn for?

With proper care, the 9 ounce candles will burn for approximately 70 hours and the 16 ounce candles will burn for approximately 100. 2 ounce wax tins will yield approximately 15 hours of burn time. Wax melts yield approximately 20 hours per cube.

How long will it take to receive my order?

Current production time is 1-3 business days from the date of purchase unless otherwise stated in the shop announcement section.

Expedited shipping will not speed up production time, it will only allow the item to arrive faster once USPS has received it.

A tracking number will be sent to you via e-mail - this tracking number will give you an exact date in which your item(s) will arrive. If you do not receive an e-mail notification with tracking info, please let me know and I will send it to you.

If you need your item by a certain date, please let me know before you make your purchase so that I can try to accommodate your request.

How do I take care of my soy candle?

*Do not trim your wick before the first burn!
*Let the wax pool reach the edges of the candle the first time you light it. This will prevent tunneling in future burns.
*Burn your candle for roughly one hour for every inch the candle is wide (do not exceed 4 hours regardless of size!)

Minimum burn time to prevent tunneling: 2.5 - 3 hours (2 hours for the 2 oz tins)

*Keep your candle away from drafts. The slightest draft will cause the candle to burn unevenly.
*Always burn your candle on a heat-resistant surface.
*Always trim your wick to 1/4" before lighting.

Any questions - please contact me!

Lost/Stolen/Damaged Packages

If your package was lost or stolen, but the tracking was mark as "delivered", we kindly ask that you contact USPS to file an insurance claim. Unfortunately, there is nothing we can do for "delivered" packages.

If your package has not arrived and is stuck in transit, it could be delayed. Please reach out to me if you have any concerns and I will inquire with the postal service.

If your package is damaged upon arrival, please contact me with a picture of the damaged product and I'll send a replacement out to you.

Shipping In Warm Weather

Warm weather can cause your candles and/or wax melts to melt in transit. I prefer to ship your candle to a P.O. box or a mailbox where you can immediately retrieve your package and bring it inside under sustainable temperatures. Please note that melting is a fairly rare occurrence and I always package my products in the best way possible to withstand the elements.

Facebook Marketplace

🚨WE DO NOT SELL ON FACEBOOK MARKETPLACE, THESE ARE UNAUTHORIZED LISTINGS WITH FALSE INFORMATION - PLEASE DO NOT BUY AND REPORT THEM!

Seller details

WaxOnFire is considered a professional seller (known as a trader) in the EU. What's this?