WaxOnFire

Handcrafted in New England.

| North Swansea, Massachusetts
36,643 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    2021 HOLIDAY SEASON - PLEASE READ! 🖤

1. Please do not wait until last minute to place your order! This is the busiest time of the year for us as well as the mail carriers.

2. Our shop is not responsible for mail carrier delays and we can not guarantee delivery dates. Once your package leaves our facility, it is up to the mail carriers to deliver it responsibly. Refunds will not be issued for packages that are delivered late.

3. We (as well as USPS and UPS customer service) see the same exact tracking history that you see on your end - we do not have any additional information on the location of your package. Please give the tracking history some time to update. As witnessed with previous holiday seasons, the tracking history can be delayed if the mail carriers are overwhelmed.

4. Our shop is not responsible for packages marked as "Delivered". If your package is marked as "Delivered" but is not there - first call your local post office or UPS store (depending on which carrier it was shipped with). They can usually retrieve the GPS coordinates in which your package was scanned to see if it was brought to a different address. For all other lost or stolen items, please file a claim with the appropriate mail carrier on their website. Refunds will not be issued for packages marked as "Delivered".

5. Please triple check your order before placing it, including the shipping address. If you would like to include a gift note, please select the appropriate option at checkout. Your gift message must be typed in the "Gift Message" box. The "Note to Seller" box will not generate a gift note with your order. Receipts are never sent with packages, regardless if it is marked as a gift or not.

6. Please do not leave important notes in the "Note to Seller" box at checkout. These notes can be easily overlooked during our busy season. If you have something important to communicate, please message us!

7. If your package is returned to us for an insufficient/undeliverable address, we will notify you via Etsy messages. You will have the option to receive a refund (not including shipping fees) or pay a reshipping fee of $8.00.

8. One address per order. If you need to ship to multiple addresses, you must place multiple orders - one for each address.

9. Free shipping on orders $35+ applies to one address at a time. If you have multiple orders, each one must equal $35+ in order to qualify for free shipping.

10. Custom orders do not include proofs unless requested by the customer.

For more helpful info, please refer to our Policies & FAQ sections. If you have any other questions or concerns, please do not hesitate to reach out!

Thank you and Happy Holidays!

xo
Wax on Fire

Announcement

Last updated on Nov 15, 2021

2021 HOLIDAY SEASON - PLEASE READ! 🖤

1. Please do not wait until last minute to place your order! This is the busiest time of the year for us as well as the mail carriers.

2. Our shop is not responsible for mail carrier delays and we can not guarantee delivery dates. Once your package leaves our facility, it is up to the mail carriers to deliver it responsibly. Refunds will not be issued for packages that are delivered late.

3. We (as well as USPS and UPS customer service) see the same exact tracking history that you see on your end - we do not have any additional information on the location of your package. Please give the tracking history some time to update. As witnessed with previous holiday seasons, the tracking history can be delayed if the mail carriers are overwhelmed.

4. Our shop is not responsible for packages marked as "Delivered". If your package is marked as "Delivered" but is not there - first call your local post office or UPS store (depending on which carrier it was shipped with). They can usually retrieve the GPS coordinates in which your package was scanned to see if it was brought to a different address. For all other lost or stolen items, please file a claim with the appropriate mail carrier on their website. Refunds will not be issued for packages marked as "Delivered".

5. Please triple check your order before placing it, including the shipping address. If you would like to include a gift note, please select the appropriate option at checkout. Your gift message must be typed in the "Gift Message" box. The "Note to Seller" box will not generate a gift note with your order. Receipts are never sent with packages, regardless if it is marked as a gift or not.

6. Please do not leave important notes in the "Note to Seller" box at checkout. These notes can be easily overlooked during our busy season. If you have something important to communicate, please message us!

7. If your package is returned to us for an insufficient/undeliverable address, we will notify you via Etsy messages. You will have the option to receive a refund (not including shipping fees) or pay a reshipping fee of $8.00.

8. One address per order. If you need to ship to multiple addresses, you must place multiple orders - one for each address.

9. Free shipping on orders $35+ applies to one address at a time. If you have multiple orders, each one must equal $35+ in order to qualify for free shipping.

10. Custom orders do not include proofs unless requested by the customer.

For more helpful info, please refer to our Policies & FAQ sections. If you have any other questions or concerns, please do not hesitate to reach out!

Thank you and Happy Holidays!

xo
Wax on Fire

Items

36643 Sales
 
Alisha Malone

Contact shop owner

Alisha Malone

Reviews

Average item review
5 out of 5 stars
(5431)
See reviews that mention:
Quality 235 Shipping 650 Customer service 207

About WaxOnFire

Sales 36,643
On Etsy since 2018

Shop members

  • Alisha Malone

    Owner

Shop policies

More information

Last updated on Nov 29, 2020
Frequently asked questions
Troubleshooting

Tunneling → Tunneling can be caused by not allowing your wax pool to melt to the sides of the jar.

Burning Unevenly → If your candle is burning to one side of the jar, but not quite to the other, this is likely due to a draft or burning on an uneven surface.

Black Smoke and/or Crackling Sound → Extinguish the flame, trim your wick to 1/4” and re-light!

“Wet Spots” on Jar → Wax expands and contracts from the sides of the jar with temperature fluctuations. This will not affect your candle.

Crystals on Wax → This is the natural wax re-crystallizing and is totally normal. This will not affect your candle.

Wax Turning Yellow → This is a normal occurrence in some chemical-free fragrance oils and does not affect your candle.

How long will my candle burn for?

With proper care, the 9 ounce candles will burn for approximately 70 hours and the 16 ounce candles will burn for approximately 100. 2 ounce wax tins will yield approximately 15 hours of burn time. Wax melts yield approximately 20 hours per cube.

How long will it take to receive my order?

Current production time is 1-3 business days from the date of purchase unless otherwise stated in the shop announcement section.

Expedited shipping will not speed up production time, it will only allow the item to arrive faster once USPS has received it.

A tracking number will be sent to you via e-mail - this tracking number will give you an exact date in which your item(s) will arrive. If you do not receive an e-mail notification with tracking info, please let me know and I will send it to you.

If you need your item by a certain date, please let me know before you make your purchase so that I can try to accommodate your request.

How do I take care of my soy candle?

*Do not trim your wick before the first burn!
*Let the wax pool reach the edges of the candle the first time you light it. This will prevent tunneling in future burns.
*Burn your candle for roughly one hour for every inch the candle is wide (do not exceed 4 hours regardless of size!)

Minimum burn time to prevent tunneling: 2.5 - 3 hours (2 hours for the 2 oz tins)

*Keep your candle away from drafts. The slightest draft will cause the candle to burn unevenly.
*Always burn your candle on a heat-resistant surface.
*Always trim your wick to 1/4" before lighting.

Any questions - please contact me!

Lost/Stolen/Damaged Packages

If your package was lost or stolen, but the tracking was mark as "delivered", we kindly ask that you contact USPS to file an insurance claim. Unfortunately, there is nothing we can do for "delivered" packages.

If your package has not arrived and is stuck in transit, it could be delayed. Please reach out to me if you have any concerns and I will inquire with the postal service.

If your package is damaged upon arrival, please contact me with a picture of the damaged product and I'll send a replacement out to you.

Shipping In Warm Weather

Warm weather can cause your candles and/or wax melts to melt in transit. I prefer to ship your candle to a P.O. box or a mailbox where you can immediately retrieve your package and bring it inside under sustainable temperatures. Please note that melting is a fairly rare occurrence and I always package my products in the best way possible to withstand the elements.

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