Announcement   FREE SHIPPING ON YOUR ORDER OF $50+ WITH THE CODE NOCHARGE.

Our We Dream in Colour Etsy store features a mix of new, sample and sale pieces from our collection at www.wedreamincolour.com. Please note that all sale and clearance items listed in the shop are final sale. If you purchase items from both wedreamincolour.com and our Etsy store, include a note with your order and we will refund the duplicate shipping charge!

If you'd like to join our mailing list, please send your request to: customerservice [!at] wedreamincolour.com or include a note with your purchase.

Announcement

Last updated on Apr 30, 2018

FREE SHIPPING ON YOUR ORDER OF $50+ WITH THE CODE NOCHARGE.

Our We Dream in Colour Etsy store features a mix of new, sample and sale pieces from our collection at www.wedreamincolour.com. Please note that all sale and clearance items listed in the shop are final sale. If you purchase items from both wedreamincolour.com and our Etsy store, include a note with your order and we will refund the duplicate shipping charge!

If you'd like to join our mailing list, please send your request to: customerservice [!at] wedreamincolour.com or include a note with your purchase.

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Shop policies

Last updated on May 14, 2018
We Dream in Colour is a collection of delightful adornments hand made in Essex, MA.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Return/Exchange Policy

We will be glad to make an exchange or credit your account for any unworn items you are not completely happy with. Please email us at customerservice [!at] wedreamincolour.com to arrange for a refund or exchange. Items must be returned to We Dream in Colour within 30 days of the shipping date in unused condition (including original packaging). Shipping and Handling fees are non-refundable. Ship prepaid and insured via a traceable method with the package securely wrapped. Return shipping charges are non-refundable and the full responsibility of the customer.

If a returned order was shipped out on a free shipping promotion or discounted promotion, we will credit your account less the actual cost of shipping.

***** Please note that all purchases made with a DISCOUNT VOUCHER, as well as SALE and CUSTOM pieces are considered FINAL SALE and returns and exchanges will not be accepted *****

We Dream in Colour is not responsible for damages or loss incurred in return shipping.
Payment
What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and even e-cheques through Paypal. All prices are quoted in US dollars.

Sales Tax

All items shipped to the state of Massachusetts will incur a 5% sales tax.
Shipping
Order Fulfillment

In-stock orders are usually shipped within two business days, however, please allow up to 2-3 weeks for order fulfillment and delivery. You should receive your merchandise within 3-10 business days once shipped. We do not ship on Saturdays, Sundays, or holidays. We Dream in Colour can not always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email. Also, be aware that if there are items on back order, your order will be held until it can be shipped in its entirety. In an effort to curb unnecessary waste, We Dream in Colour issues purchase receipts solely by email unless otherwise requested. Please retain a copy of your electronic invoice for your records.


Shipping

All domestic orders are shipped via the United States Postal Service with Delivery Confirmation.

We do offer alternate carriers and expedited shipping for both domestic and international orders. Additional charges will apply. Please contact us with your request.


Packaging

All orders (with the exception of discounted goods and goods purchased with discount vouchers) come packaged in either a We Dream in Colour stamped kraft box or a natural muslin drawstring bag, ready for giving. If you are ordering several items and require multiple boxes or bags, please let us know. To limit waste we package all items together unless otherwise requested. Hand written gift cards are available by default if you specify a gift message when you check out. Discounted goods are shipped in basic packaging.
Additional policies and FAQs
Jewelry Care

Verdigris - our patina pieces will continue to develop over time, to preserve the finish, do not use jewelry cleaner on the verdigris areas. Handle pieces by their edges where possible. Unfriendly chemicals can cause unpredictable reactions, so put jewelry on last after you have applied perfume or hair product. Always remove jewelry and/or hair accessories when washing hands, showering, or swimming. Chains and ear wires may tarnish but can be maintained with metal cleaner - just apply carefully. If left alone both copper and brass chain will develop a lovely patina, usually a rich chocolate brown.

Glass Enamel - our enamel pieces are made by melting a thin layer of glass over metal. Like most glass products this means that the finish is fragile, but will last for years if treated correctly. Avoid hard knocks, heavy pressure and do not bend. Do not submerge these pieces in water. Always remove jewelry and/or hair accessories when washing hands, showering, or swimming. Clean by wiping with a soft cloth. Chains and ear wires may tarnish but can be maintained with metal cleaner - just apply carefully. Do not submerge enameled parts in metal cleaner.

Brass & Copper - the beauty of these metals is that they can develop a rich patina with wear. Exposure to salt air/water will bring on bits of green patina. To protect the original finish, always remove jewelry and/or hair accessories when washing hands, showering, or swimming. To restore to a bright finish clean with metal cleaner, ketchup, salt with lemon/lime or a mixture of 1 teaspoon salt, 1/2 cup vinegar and enough flour to make a paste. Rub onto the brass and leave for 10 minutes; rinse and buff dry.

Sterling Silver - we use a new bright Sterling silver alloy which is highly resistant to tarnish - best cleaned with a non abrasive silver polish.

Steel - protect from exposure to moisture. Clean with a dab of oil on cotton or a polishing cloth.

Shell, Bone, Ivory, Gemstones (and other natural materials) - wipe clean with a soft cloth.