REFUNDS: We want you to be completely satisfied with your purchase! So... if the item isn't quite what you wanted, we'll gladly take it back within 14 days, and refund your purchase (minus shipping fees). Please shoot us a quick message before sending back items. And please note, we only accept returns for items that are in their original condition.

CUSTOM ITEM REFUNDS: Unfortunately, we're unable to accept returns on handmade custom orders. Very small custom orders for greeting cards, for instance, can sometimes be refunded. But generally, custom orders cannot be returned, as they can't be resold.

Please contact us with any questions regarding refunds!

PayPal is the preferred method, but checks and money orders are always welcome too. Please note, though, that items will ship after checks and money orders clear the bank.

Please pay within 5 business days of your order. If you are paying via check or money order, please let us know as soon as you make your order.

ALL ITEMS will be shipped within 48 hours of receiving your payment, Monday through Friday. If you paid via check or money order, we will ship the item as soon as your check or money order clears the bank. If we're out of town or shipping will be delayed for any reason, it will be posted on our shop announcement.

DOMESTIC: We ship via USPS First Class Mail, with delivery confirmation and tracking. We ship ALL orders over $40 with insurance, by default (cost is included in shipping charges). Insurance protects both you and I, especially with one of a kind items, which we can't replace if lost. If you need an item shipped more quickly, just let us know as soon as you order it.

INTERNATIONAL: USPS First Class Mail, with delivery confirmation and tracking. International customers are responsible for any import taxes or duties charged.

CONFIRMATION E-MAIL will always be sent to you, after we receive payment. If you don't receive a confirmation e-mail from us within 48 hours of paying, and our announcement doesn't say anything about being out-of-town, please e-mail us right away!

Please contact us with issues PRIOR to leaving feedback!

GUARANTEE: If one of our products is defective, please let us know immediately! Our work is guaranteed, so if something goes wrong, we'll take care of it for you.

COLOR: Most pieces are photographed in natural, outdoor lighting. We do our best to capture the exact color of the item, but many times, pieces appear different on different monitors. Please keep this in mind, when purchasing online.

FREE COLOR SAMPLES: If you're uncertain about the color of any of our alpaca fiber products, just e-mail us, and we'd be happy to send you a free fiber color sample!

SIZE: Please be sure to check the size reference photo or size description provided, for each item.

ALLERGIES: Alpaca is hypo-allergenic, but many of the herbs (used in the aromatherapy pendants and gift baskets) are NOT. Please e-mail any allergy concerns before placing your order.

AROMATHERAPY WARNING: Some aromatherapy scents are considered bad for pregnant women to inhale in excess. Our pendants are very mild in scent though, so they are safe for regular wear. But be careful with oils and aromatherapy if you're pregnant! Always consult a doctor before use. :)

WHOLESALE: Yes, we do offer discounts for bulk purchases! Please e-mail and ask.


Thanks for checking out Well Criated! I hope you find everything you're looking for. :)