wellenkind

ALL orders from now priority shipping & tracking number

Baden bei Wien, Austria

Announcement    24.11.2020: I am moving my workshop & atelier to our new house! This means that I sadly can't take any new custom orders -but my etsy shop is up and running! And I hope to re-open soon (and properly, with a party, as soon as Covid-19 is over) in 2021.

12.08.2020: I updated my shipping profiles. I have to charge more since our Mail Service has gotten more expensive (since calculating my shipping profiles last) and I ended up with nearly no profit lately... BUT from now on ALL orders are shipped PRIORITY with TRACKING number ^_^

12.05.2020: all my shipping profiles are back to normal! fingers crossed that it holds!!!

COVID-19 Update (15.04.2020)
I'm sorry but I had to make drastic adjustments to my shipping options. Until further notice I will ONLY ship to Austria and Germany with my usual shipping prices, for EVERYWHERE ELSE shipping is 45,50€ with Express Mail Service (for letters and parcels).
I'm very sorry but at this point shipping prices change weekly or daily and there is no telling what will happen a week from now. It all can change for the better next month. I do hope so very much...

As soon as everything is back to normal I will of course change my shipping profiles back to the way they were before.
Thank you for your understanding.

Announcement

Last updated on Nov 24, 2020

24.11.2020: I am moving my workshop & atelier to our new house! This means that I sadly can't take any new custom orders -but my etsy shop is up and running! And I hope to re-open soon (and properly, with a party, as soon as Covid-19 is over) in 2021.

12.08.2020: I updated my shipping profiles. I have to charge more since our Mail Service has gotten more expensive (since calculating my shipping profiles last) and I ended up with nearly no profit lately... BUT from now on ALL orders are shipped PRIORITY with TRACKING number ^_^

12.05.2020: all my shipping profiles are back to normal! fingers crossed that it holds!!!

COVID-19 Update (15.04.2020)
I'm sorry but I had to make drastic adjustments to my shipping options. Until further notice I will ONLY ship to Austria and Germany with my usual shipping prices, for EVERYWHERE ELSE shipping is 45,50€ with Express Mail Service (for letters and parcels).
I'm very sorry but at this point shipping prices change weekly or daily and there is no telling what will happen a week from now. It all can change for the better next month. I do hope so very much...

As soon as everything is back to normal I will of course change my shipping profiles back to the way they were before.
Thank you for your understanding.

Items

 

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Katharina

Contact shop owner

Katharina

Reviews

Average item review
5 out of 5 stars
(22)
See reviews that mention:
Quality 5 Shipping 3

About wellenkind

Sales 67
On Etsy since 2010

Where do I get my inspiration from? I really can't say, ideas just pop up in my head all the time :-)

I love the feel of making something from scratch and that moment when you finally look at the finished hat and it's ready to go out into the world.

A Wellenkind piece is a unique, high quality hat, carefully handcrafted and it will last for a lifetime -like a good friend.
I trained as milliner (womens hats) and as hatmaker (mens hats), so I use the best suited techniques from both worlds, male and female headwear. Making contemporary headpieces means balancing between old techniques, knowledge of former generations, and modern design and new materials.

I love the range of materials my job enables me to work with. I could spent hours draping fabrics, cutting feathers, dyeing straw, stitching ribbons, selecting buttons or clock parts,...

Shop members

  • Katharina

    Owner, Designer, Maker

    Milliner/Hatmaker_born 1986, Fashion Institute Vienna (AUT), Internship in Melbourne (AUS), various special skills courses (AUT,GB, AUS), employed by Mühlbauer Hutmanufaktur_ self-employed as "Wellenkind" on and off since 2010_

Shop policies

Last updated on July 10, 2018
Wellenkind’s Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
Once your order is shipped out and has reached you safely, you will not recieve any further messages from me. If you want to hear from wellenkind again, I’m more than happy to put you on my newsletter list. Please send a simple email to wellenkind [!at] gmx.at with the subject „subscribe for newsletter“. In this case I will store only your email adress (not your name) in my gmx account and as a Word document for back up.

However, I may also be required to retain your information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

I share your personal information for very limited reasons and in limited circumstances. I share information with
• Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I will share your personal information with certain trustet third parties, such as delivery companies (Hermes Paketservice, Austrian Postal Service AG), but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are:
• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Katharina Lehrkinder, am the data controller of your personal information. If you have any questions or concerns, contact me at wellenkind [!at] gmx.at .

Alternately, you may mail me at:
Katharina Lehrkinder
Pfarrgasse 5/2/1
2500 Baden
Austria

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If for any reason you are not satisfied with your purchase, please contact me within 14 days after receiving your order. Before sending an item back please contact me so that we can sort out further proceeding or exchange. You'll get a full refund (including the original shipping cost) if it's sent back unused, undamaged and in original condition. Return shipping however is at your cost and responsibility.
In accordance with EU Consumer Rights, if the seller has not received returned goods from the buyer, the seller may withhold all reimbursement provided that reimbursement occurs within 14 days of receipt of the returned goods. Also I do not offer refunds due to loss in the mail or damaged packages. However I will always try to choose the most secure way to ship your order, even that means a little extra cost. Please contact me if you prefer the cheapest shipping.

I provide all my buyers with a model withdrawal form (in other words, a cancellation form) that they can- but are not obliged to- use if they wish to return a product. So if you don’t need it, throw it away.

In the unlikely event that something went wrong during shipping or your order is delayed, you will of course be notified so we can work something out together.
Payment
Payment must be received before I ship out an item. All cancellations must be made before I ship out your order (normally that should give you more or less 12 hours to change your mind).

If you're unsure whether you're purchasing the right item for you, or if you have any other questions about details -please get in touch, I'm sure I can help you :-)
Shipping
Please make sure that the delivery address you select at checkout is the one you like me to send the item to. I use the one Etsy provides.

I usually ship within two business days. Post office is closed here on Saturday and Sunday.
Hats and fascinators that go to oversea destinations will be shipped using Austrian Postal Service (they team up with UPS for oversea destinations).
 In this case, your order will be shipped as a small parcel with tracking number and insured for up to 75 €.
Hats and fascinators within Austria und most European countries will be shipped using Hermes Paketservice. These parcels are insured up to 50 €.
All letter-sized items, are shipped using the standard Austrian Postal Service (= UPS for oversea destinations).

Estimated Shipping Times:

within Austria: 1-2 business days; 
Europe: 2-4 business days;
 U.S.A.: 3-7 business days. PLEASE NOTE that these times are estimates only and that I can not guarantee delivery dates.

Achtung, Kunden im Raum Wien und Baden bei Wien: Wir können uns gerne zur persönlichen Übergabe verabreden (überall, wo ich mit Öffis hinkomme). Einfach vorher fragen -dann stelle ich ein custom-Angebot rein ohne Porto!

Due to the fragile nature of some of my hats, I sometimes use quite large parcels to wrap them up securely. That's why my shipping costs might be a bit higher than what you're used to.

You will receive a confirmation message from me once your item has been shipped out.
Additional policies and FAQs
I’d very much like to know when and that the order has reached you and that you are satisfied with your Wellenkind creation.
 Just drop me a line, please.

If the item you ordered contains materials (feathers, fur, plant parts,..) that could be a problem with customs of your country, please do inquire beforehand! However, I will truthfully fill out customs declaration forms for every order to the US and to non-EU countries. All taxes will then be collected from you, the buyer, at delivery.
I don't hold any responsibility if customs hold your order back at the border. Mostly it should be OK if its a finished product, but better be sure.
Privacy
Wellenkind’s Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
Once your order is shipped out and has reached you safely, you will not recieve any further messages from me. If you want to hear from wellenkind again, I’m more than happy to put you on my newsletter list. Please send a simple email to wellenkind [!at] gmx.at with the subject „subscribe for newsletter“. In this case I will store only your email adress (not your name) in my gmx account and as a Word document for back up.

However, I may also be required to retain your information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

I share your personal information for very limited reasons and in limited circumstances. I share information with
• Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I will share your personal information with certain trustet third parties, such as delivery companies (Hermes Paketservice, Austrian Postal Service AG), but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are:
• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Katharina Lehrkinder, am the data controller of your personal information. If you have any questions or concerns, contact me at wellenkind [!at] gmx.at .

Alternately, you may mail me at:
Katharina Lehrkinder
Pfarrgasse 5/2/1
2500 Baden
Austria