richardsmarsh on Feb 13, 2017
Really lovely product made exactly the way I'd asked, and delivered quickly. Highly recommended shop.
Colourful and bright and oh so shiny!!
I took a short day course on kiln formed glass way back in 2003 and fell madly in love. I've been making gorgeous bright colour combinations ever since. I do wonderful things with glass from my home studio in Nottinghamshire, England, where I live with my beautiful husband Jay.
Owner, Maker, Designer
Zee West: early thirties/ remarkably untidy/ lover of cheese/ doesn't look good in hats/ favourite animal: giraffes/ favourite colour: pale green/ favourite husband: Jay
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
- Other Method
Delivery overseas will be by Royal Mail airmail small packets, or for larger items a courier such as IPostParcels.com
I try to re-use packaging materials where possible. When purchasing my raw materials, I accumulate a LOT of bubble wrap and other protective wrapping, so I re-use it. I also sometimes use my old shredding, and re-use bubble-wrap envelopes. Therefore the outer packaging on your item may not always be the prettiest, but by re-using, it is the most environmentally friendly!
Refunds and Exchanges
If an item posted by one of the un-insured methods is lost in the mail, please contact me and we'll see what we can do about a replacement.
If you don't like your item, or are unhappy with it for any reason, I can offer a refund on the item cost (but not postage costs) if it is returned as new within 14 days of receipt. But if you message me, we can try and figure something out that will make us both happy :)
I cannot accept returns of earrings for hygiene reasons. I also cannot accept returns of certain made-to-order personalised items if they cannot be sold again (I.e. if you have ordered something with the personalisation of a different colour, you can return this for a refund as I can sell it again. If you have ordered something personalised with someone's name, or special dates, I cannot re-sell these items and so cannot offer a refund on them.)
If your item is received intact and YOU break it, then I can always see if I can fix it, but there will be a small charge for this. Unfortunately I cannot issue refunds or exchanges for items damaged by you, as these are not faults with my work. Many of my items are fragile so please take good care of them!
Additional policies and FAQs
FOR LAST POSTING DATES FOR CHRISTMAS: Please refer to last posting dates on Royal Mail's website (usually available each year from around September). For made to order items, 5 working days before the last suggested date, for ready-made stocked items, 1 working day before the last suggested posting date: (Please note, I often have some stock available of my more popular made to order items. Please contact me for further information)