Announcement Our current turn around is approximately 2-3 weeks prior to shipping. If you need a more accurate timeline, please don't hesitate to contact us.
Our current turn around is approximately 2-3 weeks prior to shipping. If you need a more accurate timeline, please don't hesitate to contact us.
Accepted payment methods
Note: You do not need a Paypal account to use their services. Please choose Paypal as your payment method at checkout. After your order has been submitted, click "Pay Now" and a little ways down the screen you will see the option to pay with credit or debit card ~ no sign up necessary!
Payments should be made within 3 days of your order. If we have not received payment from you within three days (and other arrangements have not been agreed upon) your order will be cancelled and the item re-listed.
Pre-made items will ship within in 48 hours of payment clearing. Please note, we only ship Monday thru Friday unless prior arrangements have been agreed upon.
For Made to Order items, we will contact you within 24 hours to let you what the estimated completion and shipping time will be.
Items that are shipped state side are shipped using USPS First Class Mail with delivery confirmation.
Items will be shipped to the address on file with Paypal unless otherwise specified in the notes to seller.
Refunds and Exchanges
If any issues or problems arise, please contact us before writing negative feedback and we will be happy work with you.
We will only accept returns within 48 hours of your receipt of the item, and it must be unwashed and unworn. Your refund will be issued (minus all shipping charges) once we receive the item and inspect it. Please send us the tracking number once the item is mailed back to us.
There will be no returns or exchanges on custom items as they are made to fit your specifications. Please measure accurately when purchasing a custom item.
Additional policies and FAQs
Hats are not toys! While we make every effort to ensure that our hats are safe for babies and children, we ask that you monitor their use at all times. Small parts, such as tassels and pom poms can come loose and pose a choking hazard. Always inspect your hat before putting it on our child. Discourage children from chewing on their hat or placing it near their mouth. Excessive abuse can cause the hat to come apart.