whitemousecreations

Sydney, Australia · 4 Sales

whitemousecreations

Sydney, Australia 4 Sales On Etsy since 2010

whitemousecreations is taking a short break

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Note from shop owner Hi there! I am taking a short break over the holidays. Will see you back in the New Year!
Yana

Note from shop owner

Last updated on Jan 29, 2014

Hi there! I am taking a short break over the holidays. Will see you back in the New Year!
Yana

Yana Riethmuller

Contact shop owner

Yana Riethmuller

Shop policies

Last updated on March 14, 2011
White Mouse Creations is about using quality linen and cotton fabrics and creating useful individual items.

All items are handmade in my pet-free and smoke-free home.

Quality customer service is very important to me, so if you are not completely satisfied with your transaction, please contact me before leaving feedback.

If you have any questions please feel free to contact me.

Yana
whitemousecreations.blogspot.com

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept Paypal for all transactions, where you are able to safely pay for your item with your credit card even if you do not have a paypal account.

Payment must be received within 3 days of purchase. Unfortunately, if payment is not made within this time, your order will need to be cancelled. If you have any questions or concerns about payment, please feel free to convo me and I'll do my best to help you.

Your items will be shipped once full payment is made.
Shipping
Items will be shipped via Australia Post once payment is received.

For an additional fee, Australian customers have the option to choose Express Post (for speed and tracking) which I highly recommend.

International orders are shipped via Australia Post AIRMAIL without insurance. Please allow 3-10 working days for delivery. Unfortunately, I will not be held responsible for any charges or taxes that international customs offices may place on your package.

I will not be held responsible for lost orders. If you wish to order insurance on your items during shipping, please contact me prior to your purchase.

All orders are shipped on Wednesdays and Fridays, excluding public holidays. Shipping discounts are available for multiple purchases and are listed in the item description.

IMPORTANT: Your items will be shipped to the address listed in your ETSY purchase. Please make sure your ETSY shipping info is correct.

Shipping costs reflect the price of shipping materials, shipping fees and handling.

I take great care to ensure items are packaged appropriately using high quality, Australia Post-approved packing materials. If you have any issues with items that are damaged in transit please contact me immediately.
Refunds and Exchanges
All sales are final with no exceptions, including custom orders.

Returns and exchanges will not be accepted if you simply change your mind.

Returns will only be accepted if the item is clearly faulty and returned, at buyer’s expense, within 21 days of purchase.

All shipping costs are non-refundable.

Measurements and photos have been taken with great care. Please keep in mind that colors can vary from screen to screen. If you would like additional information about any item, please convo me and I will get back to you quickly. Please contact me immediately (within 2 days) of receiving your item if it is damaged or faulty. I will do my best to help you - quality customer service is important to me.
Additional policies and FAQs
The items listed in the shop are already made and ready to be shipped.

For custom orders please allow up to additional 5 working days prior to your order being shipped. If you need your custom order before a specific date, please contact me before ordering and I will do my best to accommodate you.

All items I make are hand sewn from quality linen and cotton fabrics that I have in stock. Most items are one-off or limited editions.

Please spot wash the item and store in a cool, dry place.