whiterabbit21

Handmade Pottery For Your Home & Garden

North Vancouver, Canada 244 Sales On Etsy since 2007

5 out of 5 stars (143)

whiterabbit21

Handmade Pottery For Your Home & Garden

North Vancouver, Canada | 244 Sales

Shop owner

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Note from shop owner This shop is closed for the year. Please visit again in 2020 when I'll have new things!

Note from shop owner

Last updated on Dec 18, 2019

This shop is closed for the year. Please visit again in 2020 when I'll have new things!

Susan

Contact shop owner

Susan

Reviews

Average item review
5 out of 5 stars
(143)
See reviews that mention:
quality 13 shipping 32 customer service 20

Shop policies

Last updated on June 27, 2019
Welcome to my little shop. I make everything by myself and in small batches.
Please contact me if you wish to have something custom made and personalized. Full payment is required prior to production and are non-refundable.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Since all items are made by hand, some variation of size and color is to be expected. If you're not satisfied with your purchase, please contact me immediately.

Item must be undamaged and returned in the original packaging and I'll gladly refund you. Return shipping would be the responsibility of the buyer.

If an item is damaged please contact me immediately.

No returns on custom orders.

Packing items may be used recycled cardboard in clean condition.
Payment
Paypal is the preferred method of payment. I also accept credit cards.

If your etsy & paypal address doesn't match, I will ship to your etsy address.
Shipping
All items are shipped through regular Canada Post 1 - 3 days after receiving payments.

LIGHT PACKET
- NO TRACKING AND NO INSURANCE (items sent this method does NOT have insurance and does NOT have a tracking # and we are not responsible for replacement or compensation if an item gets lost or undelivered).

Light packet shipping time frame for deliveries as provided by Canada Post:
- Canada 2-4 business days, and up to 1 week.
- USA 6-10 business days, and up to 2 weeks
- Int'l up to 14 business days

If you require tracking or insurance, please contact me for an updated invoice.

BUYERS ARE RESPONSIBLE FOR ANY RECEIVING FEES, INCLUDING CUSTOMS FEES, TAXES, AND TARIFFS.
Additional policies and FAQs
Please feel free to contact me if you have any questions, requests, comments or feedback.

Susan