susanmakespottery

Handmade Pottery For Your Home & Garden

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susanmakespottery is taking a short break

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Note from shop owner This shop is closed for a Christmas break. I will be open again in the New Year!

Happy Holidays!

Note from shop owner

Last updated on Dec 18, 2021

This shop is closed for a Christmas break. I will be open again in the New Year!

Happy Holidays!

Susan

Contact shop owner

Susan

Reviews

Average item review
5 out of 5 stars
(148)
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Shop policies

Last updated on May 10, 2022

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Welcome to my little shop. I make everything by myself and in small batches.
Please contact me if you wish to have something custom made and personalized. Full payment is required prior to production and are non-refundable.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Since all items are made by hand, some variation of size and colour is to be expected. Slight imperfections from the glazing and firing is an indication that this item was made by a human and not a machine. If you're not satisfied with your purchase, please contact me immediately.

Item must be undamaged and returned in the original packaging and I'll gladly refund you. Return shipping would be the responsibility of the buyer.

If an item is damaged please contact me immediately.

No returns on custom orders.

Your items may be packed using recycled cardboard and/or packing materials.
Payment
Paypal & Etsy payments & credit card.

Shipping will be refunded if I've overcharged over $3.00 the actual shipping charges in US dollars.

If your etsy & paypal address doesn't match, I will ship to your etsy address.
Shipping
All items are shipped through regular Canada Post 3 - 5 days after receiving payments.
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SHIPPING MAY BE DELAYED DUE TO COVID 19
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- NO TRACKING AND NO INSURANCE (items sent this method does NOT have insurance and does NOT have a tracking # and we are not responsible for replacement or compensation if an item gets lost or undelivered).

Shipping time frame for deliveries as provided by Canada Post:
- Canada 3 - 6 business days, and up to 1 week.
- USA 6-10 business days, and up to 2 weeks
- Int'l up to 14 business days

If you require tracking or insurance, please contact me for an updated invoice.

Items will be marked as a sale item with the price disclosed.

BUYERS ARE RESPONSIBLE FOR ANY RECEIVING FEES, INCLUDING CUSTOMS FEES, TAXES, AND TARIFFS.
Additional policies and FAQs
Please feel free to contact me if you have any questions, requests, comments or feedback.

Susan