whitestarheart's Shop Policies
Thank you for stopping by my shop. Please take a moment to read some important information:
Pattern envelopes may have ink stamps, stains or writing across them or be cosmetically defaced, damaged in some way or simply be suffering from foxing, long term storage and/or old age!
Pictures and images are an integral part of each listing description.
With ALL pattern descriptions, please refer to individual listing details.
**UNCUT** patterns may be old and the envelope may appear aged and worn, however the pattern pieces will be in factory folds or original printed intact sheets (not cut out and not cut to size).
**UNUSED** patterns will be old and the envelope may appear aged and worn, however the unprinted pre-cut pattern pieces will be free of pin or pen marks.
**CUT** patterns will be checked for completeness before dispatch or upon request.
If the pattern is not as described in the listing, I will contact you via convo or email to offer some options, unfortunately some patterns are not as they appear to be in the envelope.
**CLEARANCE** ITEMS ARE SOLD "AS IS" and will not be checked.
Could you kindly ensure your etsy profile includes a current and monitored email address, in case I need to contact you about your order? Also, please ensure your delivery address details are correct as your item will be shipped to the exact address as it appears on your profile.
Please bear with me while I update all listings to include the back of each pattern envelope with detailed information. If you would like to see this information now or check any other details, I'm happy to do that, just convo me.
Please ask any questions before you purchase!
Any purchase is your agreement to all policies, terms and conditions.
Happy shopping :)
Payment options are:
etsy Gift Card
Bank transfer is available only for Australian (domestic) orders - convo me for details
Purchases will be shipped within 5 business days of receiving cleared payment.
Requests for urgent shipping or change of shipping address should be sent via convo.
Patterns are sent by regular mail and multiple pattern orders may be split and shipped separately.
International shipping is by standard Air Mail - please allow 3-4 weeks and be aware I cannot control delivery times and in times of extreme weather, your shipment make take significantly longer to arrive. If preferred, you may choose to upgrade shipping at your cost. I will ship to any international destination available via Australia Post. You are advised that any customs, duties, taxes or charges incurred upon receiving your purchase are your responsibility.
Australia Post's international postage costs cover stamp costs only and do not include my packaging, processing and transport costs. If you are purchasing more than one item and I can combine shipping, any excess shipping may be refunded at my discretion. The shipping charge is clearly shown on each listed item.
*Orders for patterns totalling $75AUD or more are eligible for free upgrade to tracked shipping*
Please convo me with any questions about delivery costs and methods BEFORE you check out and pay for your order - thanks in advance :)
Refunds and Exchanges
Please contact me if you are unhappy with your shopping experience - I am here to help - and I would like the opportunity to resolve any issues before a negative review is considered necessary.
If you change your mind, I will refund the price paid for new or uncut patterns only (not including shipping) when received in the exact condition as posted and within 30 days of your shipping notification. Buyer to pay return postage with tracking and signature for confirmation of delivery.
Additional Policies and FAQs
Enquiries are always welcome !
Packaging is minimal, recycled and reused wherever possible to keep costs to a minimum and I do not include a printed invoice in your parcel. Your transaction can be viewed on etsy at any time.
"refuse, reduce, reuse, recycle" ... love your environment :)
Information on vintage pattern sizing and resizing can be found here:
Please share your knowledge or research vintage patterns here:
I can be contacted via email - whitestarheart [!at] hotmail.com
Please email or convo me if you are interested in a quick and easy sale.
I'm interested in buying all sewing and craft patterns in good condition, new "old" stock, bulk lots, vintage crochet and knitting patterns - any and all good quality stock from any era is considered so please do get in touch if you're keen to sell.
Distance or large collections are no problem! I can book courier to pick up from your front door (for most Australian destinations) when convenient to you or Australia Post prepaid satchels can be paid for or mailed to you.
International seller inquiries for large quantities most welcome. Please provide details and obtain a shipping quote to Australia zip code 3854.
Last Updated May 1, 2015