Customer satisfaction is the number one priority for me! Please don't hesitate to contact me with any concerns you may have. I want you to love your purchase, and I would appreciate the opportunity to correct any problems/mistakes prior to receiving feedback.

I take pride in my craftsmanship and make all of our consumables with the tiniest attention to detail. Returns are situational; please communicate all concerns within 3 days of receiving your purchase. I do my best to accurately describe/portray all items online; please ask me any questions you may have about an item before placing your order. ***made-to-order items are non-returnable; thank you for understanding.***

Payment is due at the time of purchase. Payment for custom orders must be made at the time the order is placed. This payment is Non-Refundable.

In the event you're contemplating your first purchase on Etsy, I've provided a link to a tutorial that explains the process in full and, hopefully, answers any questions/concerns you may have.

http://www.etsy.com/help/article/339

I accept payment via Paypal and credit cards. To use your credit card and not your Paypal account, choose the Paypal option and look for further instructions on the next page. If you need more help, there are instructions here:

http://www.etsy.com/storque/search/title/how-to-pay-with-a-credit-card/

I cannot ship your order if I haven't received your payment in full. If you are still having difficulties, contact me and we'll work it out!

- Any unpaid orders will be cancelled within one week unless buyer has contacted me.

PACKAGING & GIFT WRAP
All items are boxed carefully for shipping to prevent any damage from occuring during transport. I would be happy to send any item as a gift for you and will include a gift note with the order. Please specify this in the "message to seller" box during the Etsy checkout process.

IN-HOUSE PROCESSING TIMES
Shipments go out usually 2-3 days after payment is received; please allow additional handling time for made-to-order items, as outlined in item descriptions.

Items ship USPS Priority Mail and sometimes, UPS Ground. I am are not responsible for lost packages. You will receive an automated email confirmation from either carrier stating your tracking number at the time the shipment was generated. If you would like your purchase to be insured, please contact me before paying so that we can adjust the invoice.

If you require expedited shipping, please inquire prior to making a purchase; I love making our customers happy and will do everything I can to insure a positive buying experience!

"BUT MY PAYPAL SHIPPING ADDRESS DOESN'T MATCH?!"
We ship to the address specified in your Etsy order.
If sending a gift, no worries if the address does not match the billing address.

However, I can NOT be responsible if your item is shipped to your previous Paypal address or other invalid address on file in your Paypal account-please do try to keep your Paypal address up-to-date, just to prevent confusion, and to stay protected under their transaction protection policies. Your help is appreciated by me and all other Etsy sellers. No need to contact us if the addresses don't match, we will email you if there is any doubt about your Etsy address.

*INTERNATIONAL SHIPPING:
All International Orders ship via Priority Mail International, the best choice for your package to arrive to you promptly and safely, for a fair rate.

The post office claims 10 -14 business days for International delivery, however shipping times vary greatly... visit the USPS web site for estimate time deliveries.
NOTE: I can not give you an exact delivery date or promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders.

TRACKING INFORMATION IS NOT AVAILABLE FOR INTERNATIONAL ORDERS. We can NOT tell you where your order is during transit- only the ship date and delivery date once it arrives.

Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order...often they forget to leave you a note.

Depending on your country, customs charges or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country where you live.

INTERNATIONAL CLIENTS, PLEASE ORDER EARLY IF YOU ARE WANTING YOUR ITEM FOR A SPECIFIC DATE.
Some international locations, even Canada, can take 4 weeks or more to arrive...it just really depends on customs as well as the postal service in your country.

BUYERS in CHINA, VIETNAM, PHILLIPINES, THAILAND, TAIWAN, MALAYSIA, AND INDONESIA...due to an excessive number of packages that have gone missing during transit, I can no longer ship to these locations. Sorry for the disappointment.

Custom orders are welcome. Bulk quantity discounts may apply depending on the item and quantity you are interested in. Kindly email me for all special requests.

I reserve the right to photograph, post or sell any design that originates as a custom order.

Press, Wholesale, and other inquiries are welcome via email. If you are a Retail Store, Boutique, Museum Shop or Gallery and are searching for unique, artisan-crafted jewelry, White Tulip Boutique welcomes new retail opportunities. Contact Lisa to discuss wholesale terms and/or set up an appointment. I can be reached at whitetulipbtq (at) gmail (dot) com and through Etsy Conversations.