WhiteWizardPurpleElf

Fantasy, Myths, Legends & Nature. Printing & Embroidery

Gloucester, United Kingdom | 2509 Sales

WhiteWizardPurpleElf

Fantasy, Myths, Legends & Nature. Printing & Embroidery

Gloucester, United Kingdom 2509 Sales On Etsy since 2014

5 out of 5 stars (483)

Announcement   CHRISTMAS POSTING (see below)
Last recommended posting dates published by Royal Mail (This does not guarantee delivery by the 25th Dec. they are only recommendations)
Tuesday 4 December - Africa, Middle East
Friday 7 December - Cyprus, Malta, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia)
Saturday 8 December - Caribbean, Central & South America
Monday 10 December - Greece, Turkey, Australia, New Zealand
Friday 14 December - Canada, Czech Republic, USA, Italy, Poland
Saturday 15 December - Finland, Sweden
Monday 17 December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Tuesday 18 December - Belgium, France, Ireland, Luxembourg
Tuesday 18 December - UK 2nd Class
Thursday 20 December - UK 1st Class
Once we receive an order, we will endeavour to post it as soon as possible.
As of 12/12 Most items are posted in 1-2 working days, but can take up to 3 working days to despatch.
*This is likely to change the closer to Christmas we get, with increased volume of orders.
All of our items are customisable. Please get in touch to discuss your custom requirements.

Announcement

Last updated on Dec 17, 2018

CHRISTMAS POSTING (see below)
Last recommended posting dates published by Royal Mail (This does not guarantee delivery by the 25th Dec. they are only recommendations)
Tuesday 4 December - Africa, Middle East
Friday 7 December - Cyprus, Malta, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia)
Saturday 8 December - Caribbean, Central & South America
Monday 10 December - Greece, Turkey, Australia, New Zealand
Friday 14 December - Canada, Czech Republic, USA, Italy, Poland
Saturday 15 December - Finland, Sweden
Monday 17 December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Tuesday 18 December - Belgium, France, Ireland, Luxembourg
Tuesday 18 December - UK 2nd Class
Thursday 20 December - UK 1st Class
Once we receive an order, we will endeavour to post it as soon as possible.
As of 12/12 Most items are posted in 1-2 working days, but can take up to 3 working days to despatch.
*This is likely to change the closer to Christmas we get, with increased volume of orders.
All of our items are customisable. Please get in touch to discuss your custom requirements.

Alex and Sue

Contact shop owner

Alex and Sue

View all 620 items

Reviews

Average item review
5 out of 5 stars
(483)
See reviews that mention:
quality 104 shipping 97 customer service 52
View all 483 reviews

Updates

A new colour available. Steel grey, with glow in the dark neon yellow stitching!

About

White Wizard Purple Elf

Custom embroidery and printing, is our main day to day job. Branding workwear, clubwear, and sportswear, our customers include Small Businesses, Bike Clubs, Sports Clubs, and individuals.

To keep our work interesting, we also embroider and print designs that we like, in ones and twos, or in small batches, these items you can see listed in our Etsy shop. And because we do it all inhouse, we are happy to take custom requests.

During the summer months, we trade at Festivals, Historical Reenactments, Pagan, Steampunk, Pirate, and other Fantasy events. We take along our wares, together with some other items that we resell (these can be found on our website) and trade from an authentic canvas marque.

Please enjoy viewing our shop, but do not hesitate to contact us if you are looking for custom items.

Shop members

  • Alex and Sue

    Owner

    Alex, The White Wizard, and Sue, The Purple Elf.

  • Jamie

    Designer

    Jamie is our eldest. He enjoys working on designs in his spare time. His designs are often tagged as Cypher Industries

  • Will

    Designer

    Will is our youngest lad. He has now contributed some designs of his own, he is a keen Art student currently working on his A Levels. His designs are often tagged Will.L Designs.

Shop policies

More information

Last updated on Nov 29, 2018
Frequently asked questions
Custom and personalised orders

Custom Orders - All Artwork, Design, and Stitch files produced by us in preparation for stitching will remain the property of the Vendor.

We will rely upon your orders being correct when ordering, especially custom orders that may include wording, please ensure you have given the correct spelling. Custom items cannot be refunded.

Sizing details

All sizes are approximate. NB. Our sizes are UK sizes, they tend to run a little smaller than US sizing. We are happy to supply actual size information, it will then be your responsibility to decide if the item will fit. e.g. actual size does not allow for movement.
Garments are designed to fit a particular size, but we are all individuals, some people like their garments baggy, others prefer them tighter.

Care instructions

These recommendations are generalised, and based on the lowest requirement of any of our garments.
Wash garments inside out, Ironed inside out, and not tumble dried.

Some garments are supplied with wash instructions.
If you require more details about wash instructions of your particular item, please contact us.

Mugs can be washed in a dishwasher, print should last up to 800 washes, but this will depend on your detergent.

Gift wrapping and packaging

99% of our items are sent out in new self seal Purple plastic packaging.

All overseas parcels include an invoice/packaging slip detailing the sender and receipient.

We are happy to add a personal message, a small gift card, or gift wrap your items. *There may be an additional charge*

If your item is a gift, please let us know, so we can exclude the part of the invoice that details the sale price.

Item specifics

All sizes, colours, shades, and materials of goods may vary to a
minor extent from those stated. All goods are subject to availability. We may cancel an order, or offer suitable alternative items, if the goods ordered are out of stock or no longer available.

When ordering an item in a particular colourway, we will use those colours in your item decoration, they may differ from pictures provided, as items are made individually using shades available at the time.

Further Shipping Information

All dispatch times and delivery dates are estimated dates which we will use reasonable endeavours to achieve.

Most items are despatched within 2 working days, but please allow 2 weeks for despatch. If you wish urgent despatch of your item, please a a message to your order, and we will get back to you.

You must accept delivery of all goods which are ordered.

If you require your item to be tracked through the post, YOU MUST SELECT THE OPTION TO UPGRADE your parcel.

Your Address

Please can you ensure that the address information that you supply is correct. Correct number, spelling, and Postcode, we have had a number of parcels returned to us recently where the address is incorrect.

When will my parcel arrive?

It depends where you are. We are UK based.
Parcels within the UK, it normally takes 2-3 working days.
Parcels to Europe, it normally takes 7-10 working days.
Parcels to US, Canada, or Australia, are approx 10-14 working days.

There are normally 5 working days in a week. Bank Holidays are not working days, so over the Christmas period there can be as little as 3 working days in a week.

Royal Mail advise to allow 25 working days for a parcel to arrive, so approx 5 weeks (with no bank holidays)

The longest that we have known a parcel take is 31 working days.
We have only ever had 4 parcel go missing. We have more parcels come back to us incorrectly addressed, or not collected after a card was left for it to be collected from sorting office.

What should I do if my parcel hasn't arrived?

Check the above post to see what the expected delivery times are.
Check if your parcel has been delivered to a neighbour.
Have a look to see if your parcel has been left in a 'safe place' e.g. shed, porch.
Check if your parcel has been left at the local post office, or delivery centre *
Check that the address that you supplied was the correct address.

We have sent approximately 4000 parcels in the past 4 years, only 3 have never arrived at their destination!

* If an item is returned to us by the Postal Service, we are not obliged to make a refund to you for this item. You may request that we resend the item. You will be responsible for any return shipping charges.

Returns

If you wish to return an item, please contact us within 14 days of receipt of your item.

Returns will ONLY be accepted by ageement. Please return your item within 21 days of receipt.

The buyer is responsible for return shipping charges. Please ensure that you add the correct postage.

Check if you need to add a customs label (if sending from outside the EU). All returns should have the description "personal belongings" as well as detail of garment e.g. Jumper, personal belongings. We are not responsible for any customs charge where parcels have been incorrectly described.

​We also recommend holding on to all records of return shipment (e.g. tracking or a postal receipt).