Necklaces may be returned, buyer to pay shipping cost, I then will refund your money with the exception of shipping.
There are no refunds on digital downloads.
I accept Paypal. Payment is expected within 24 hours. I do not accept echecks or any other form of payment. I'm sorry if my stringent rules offend anyone, but I work to hard on this shop to make exceptions. If an item is purchased on accident, I will void the transaction if you let me know within the first 10 hours. If I convo you for payment and payment is not made, negative feedback will be left. As much as I hate giving it, it has proven necessary when someone purchases and then stiffs the seller. If you are just thinking of purchasing, don't put it in your shopping cart, put it in your favorites so you can come back to it if you want to. I ship digital downloads within 24 hours, but usually a lot sooner.
All collage sheets ship within 48 hours, if you haven't received a collage sheet within the time frame check your spam folder as it sometimes winds up in there. All pendants are crafted carefully and are good quality so extra time is involved.