wickedpen
Shop policies
Last updated on
February 3, 2011
DULCET features an assortment of paper, ephemera, and vintage-inspired objects for the mind, body, and home. While our specialties are handmade books, paper goods, writerly curiosities, and original artwork, we also carry clever accessories, vintage finds, and random fancies. Imagine an old attic filled with books, birdcages, your grandmother’s costume jewelry and old linens. Imagine trunks overflowing with dresses, old photos, maps, and advertisements. Imagine a place where Victorian Naturalism meets 30’s Speakeasy meets 50’s secretary, with just a dash of Marie Antoinette and 70’s kitch. Slightly literary, slightly frivolous, it’s about style and substance. Dusty old libraries and thrift stores. Typewriters and old chandeliers. Beautiful new objects made from old. Things we love and covet and hope you will too...
Accepted payment methods
Returns and exchanges
We welcome exchanges for similar item and/or store credit in the amount of the original transaction (excluding S&H) on all apparel and accessories where fit and size are a consideration within 30 days of purchase.
Payment
We prefer paypal for all orders, but will accept a personal check if necessary. Be advised that if you must send a check, there will be delay in shipping out your order until the check is recieved and clears the bank. If you pay by e-check through paypal, please allow another 3-5 days from the transaction date for it to clear before shipment.
For unpaid orders, we will allow a three day grace period before cancelling the transaction unless you have contacted us regarding your inability to pay immediately (we will hold items up to a week, but you have to let us know). Communication is key.
For unpaid orders, we will allow a three day grace period before cancelling the transaction unless you have contacted us regarding your inability to pay immediately (we will hold items up to a week, but you have to let us know). Communication is key.
Shipping
Our shipping rates reflect a handling charge, which includes mailers, packing materials, etc. Gift wrapping and shipping upgrade requests are welcome.
We typically ship twice a week on Mondays and Thursdays, and tend to use First Class Parcel on most items and Priority Flat Rate on most heavier ones. We also use Paypal Shipping, so you will recieve a confirmation when the item is mailed. Insurance is available upon request. While we are not generally responsible for items that are lost or damaged during transit without insurance, please let us know if something happens. We may be able to replace the item on a case by case basis.
We offer international shipping on all items except a few which, due to weight or size, are cost prohibitive to do so. If you are interested in an item where international shipping is not available, please contact us, and we may be able to work something out. We are not responsible for any duties, taxes or fees that result from international shipping. In addition, depending on the destination, international shipping can take anywhere from 1 week to 6 weeks, possibly longer if held up in customs.
We typically ship twice a week on Mondays and Thursdays, and tend to use First Class Parcel on most items and Priority Flat Rate on most heavier ones. We also use Paypal Shipping, so you will recieve a confirmation when the item is mailed. Insurance is available upon request. While we are not generally responsible for items that are lost or damaged during transit without insurance, please let us know if something happens. We may be able to replace the item on a case by case basis.
We offer international shipping on all items except a few which, due to weight or size, are cost prohibitive to do so. If you are interested in an item where international shipping is not available, please contact us, and we may be able to work something out. We are not responsible for any duties, taxes or fees that result from international shipping. In addition, depending on the destination, international shipping can take anywhere from 1 week to 6 weeks, possibly longer if held up in customs.
Additional policies and FAQs
Please convo if you have any questions about our store or items.
We welcome wholesale requests on any of our items where this is possible.Please see our existing wholesale listings:
http://www.etsy.com/shop/wickedpen/search?search_query=WHOLESALE&search_type=user_shop_ttt_id_5130439&shopname=wickedpen
If you would like us to reserve something for you in the shop to buy later, we will hold it as RESERVED listing for 7 days from the request, after which it will be made available to everyone in the shop again.
We welcome wholesale requests on any of our items where this is possible.Please see our existing wholesale listings:
http://www.etsy.com/shop/wickedpen/search?search_query=WHOLESALE&search_type=user_shop_ttt_id_5130439&shopname=wickedpen
If you would like us to reserve something for you in the shop to buy later, we will hold it as RESERVED listing for 7 days from the request, after which it will be made available to everyone in the shop again.