Customer satisfaction is VERY important to me. You can count on me for helpful, cheerful and reliable customer service. If you are not FULLY satisfied with your visit to Wild Woman Jewelry, contact me immediately and we'll fix things up for you asap!

* Please understand that Custom Orders are FINAL SALE.
* Items that are Made to Order in your specified size (such as rings or bangle bracelets) or have been adjusted at customer's request, such as bracelet or necklace length are FINAL SALE. PLEASE be sure and measure carefully! Thank you!

Damage during Shipping:
All items are carefully inspected prior to and are packed for safe shipping. Packages are also insured. It is extremely rare for damage to occur en route but in the event of such an occurrence, please contact me immediately. I will be most happy to assist! My insurer requires photographs of any damage to the item, the packaging and box, in order that I may file a claim so please include these when you contact me. Thank you so much!

Wild Woman Jewelry accepts payment through Direct Check Out on Etsy, Etsy Gift Cards and Paypal. You do not need a PayPal account to pay with a credit card, debit or echeck-- just follow the steps through Esty Checkout to the Paypal or Credit Card links to complete your purchase. Helpful checkout information can be found at http://www.etsy.com/faq_buying.php
Please contact me if you require assistance...I'm happy to help!

Payment at the time of the order is required. Reserve items will be held for seven (7) days and then returned to the shop. Please contact me if you require flexibiltiy in these timelines.

*** TO MY MUCH APPRECIATED CANADIAN CUSTOMERS ***
Please note I am legally obligated to apply and collect GST/HST for your province of residence to all purchases. Thank you!

Custom orders are welcome. Please check out my shop (and SOLD section) for items you may wish to have tweaked for you or drop me a note if you have an idea for something special. I will be happy to make a piece for you and provide photos and any communication required to get it just right for you! Custom orders require a Non-Refundable 50% deposit prior to work commencing and will be shipped after final payment is received. Please understand that Custom orders are FINAL SALE.

MADE TO ORDER ITEMS (rings, bracelets, bangles), created in a size requested by the customer are FINAL SALE. It is very unlikely that these pieces can be resold. I hope you can understand and ask that you PLEASE be sure and measure carefully prior to placing an order!

Any adjustments, such as changing the length of a bracelet or necklace, are considered custom orders and will be completed after payment is received. These pieces will be final sale.

Canada Post Rotating Strikes
Although I have not seen any major delays in my packages arriving, as of November 20, Canada Post is now warning Canadians that domestic mail delivery could be subject to significant delays, especially in Southern Ontario.

https://www.canadapost.ca/web/en/comm/details.page?article=2018/11/19/last_ditch_efforts_t&cattype=special&cat=specialupdate

The federal government has threatened to step in to resolve the situation if the situation does not improve very soon.

Canadian packages with tracking can be traced at www.canadapost.ca . If your order includes tracking, your tracking number can be located on your Etsy transaction page for this order and on your shipping notice I’ve sent through Etsy.

Deliveries to the US have seen no major delays at this point.

I apologize for any inconvenience.
Sincerely,
Karon

HOLIDAY SEASON SUGGESTED MAILING DATES from Canada Post on READY TO SHIP Items:
Canada Post suggests the following as shipping dates for Christmas delivery. Please know these are ESTIMATES and the earlier orders are placed and shipped, delivery for Christmas is more certain. *****DELIVERY TIMES CANNOT BE GUARANTEED*****
Between November 26 and December 17, I will be shipping daily, as required, to make sure your order’s journey is as timely as possible. I really want you to receive your package in time!

*****Australia, New Zealand, Europe, and most Other International Destinations:
Regular International Small Packet Air (prices stated in listings) - Please order by November 29 for shipping by December 3.
UPGRADE AVAILABLE - Xpresspost International Air (please contact me for pricing to your location) Please order by December 3 for shipping by December 7. A Shipping Upgrade listing will be created AND MUST BE PURCHASED SEPARATELY prior to shipping to cover the additional costs.

*****US: Regular Small Packet Air (prices stated in listings) - Please order by December 9 for shipping by December 10.
UPGRADE AVAILABLE - Xpresspost service (please contact me for pricing) Please order by December 7 for shipping by December 10. A Shipping Upgrade listing will be created AND MUST BE PURCHASED SEPARATELY prior to shipping to cover the additional costs.

*****Canada: Please order by December 8 for shipping by December 11.
UPGRADE AVAILABLE - Xpresspost service (please contact me for pricing) Please order by December 11 for shipping by December 17. A Shipping Upgrade listing will be created AND MUST BE PURCHASED SEPARATELY prior to shipping to cover the additional costs.

****LAST DATE ORDER DATE FOR CUSTOM/MADE TO ORDER HOLIDAY ITEMS:
Australia, New Zealand, Europe and International Destinations: NOVEMBER 15
United States: NOVEMBER 26
Canada: NOVEMBER 30

***‘NO SURPRISES’*** SHIPPING INFORMATION ~ THIS IS IMPORTANT :) ~ PLEASE READ ~

* All Wild Woman pieces will arrive from CANADA wrapped in tissue or a little box in my signature colors, orange or bright pink, and tied with a pretty ribbon, ready to slip in a gift bag or to enjoy yourself. Protective bubblewrap envelopes and careful wrapping ensure safe delivery to their destination.

* Items will be shipped through Canada Post. Please NOTE fabrication times PRIOR to shipping and Canada Post's estimated shipping times in EACH listing.

* Items are shipped as follows unless otherwise requested by you prior to purchase. Please contact me if you require faster delivery or other upgrades (additional insurance, tracking, delivery confirmation) and I will adjust the listing for the additional shipping charges or send a Paypal invoice for the difference.

* Please ensure your CORRECT and CURRENT mailing address is provided (ESPECIALLY IF YOU HAVE RECENTLY MOVED) - this is the customer's responsibility. :) If your order is returned to me because the address provided was incorrect, I will gladly re-ship (at your expense) or provide a refund (minus original shipping charge). If I've made an error, I will reship at my expense.

* Damage during Shipping:
All items are carefully inspected prior to and are packed for safe shipping. Packages are also insured. It is extremely rare for damage to occur en route but in the event of such an occurrence, please contact me immediately. I will be most happy to assist! My insurer requires photographs of any damage to the item, the packaging and box, in order that I may file a claim so please include these when you contact me. Thank you so much!

** ESTIMATED DELIVERY TIMELINES FROM CANADA POST – these are the ‘normal’ delivery estimates but please know these are guidelines only and can be significantly affected by mail volume, holidays, customs delays and your location within your own country.

CANADA
** Items are shipped by Oversize Letter Mail OR Expedited Parcel (for packages over 2cm thick). Shipping charges include the postal charge and protective envelope.
** Delivery within Canada is usually estimated in 3 – 12 business days, depending on your location. I am shipping from the east coast so western destinations will take the longest. With Expedited Parcel Service for packages more than 2cm thick, I will have a tracking number for your order and will provide it to you when your item ships. Your order will be insured and I will be happy to assist you in the unlikely event of a concern. Please contact me with any questions!

UNITED STATES
** Items are shipped by International Oversize Letter Mail OR Small Packet Air (for packages over 2cm thick) with insurance for up to $100.00. Expected and normal delivery is in 7-12 business days depending on your location. On occasion, packages travel slowly through US Customs, and this can significantly delay delivery. Other delays can result from holidays and high mail volume. Please contact me with any questions or concerns.
** TRACKING is NOT available for these options.
** Shipping charges include the actual postal charge from Canada Post and the protective envelope.
** Every order is insured and if the package is lost or damaged, I will replace if possible, or refund, at your preference. Expedited or Tracked Packet Shipping are available as upgrades — delivery times are shorter (estimated 4-8 business days) and tracking is included for these methods. Please contact me for pricing if you are interested.
** CUSTOMS FEES, IMPORT DUTIES, SURCHARGES AND ANY TAXES AND COSTS levied by your home country are the responsibility of the CUSTOMER. Please be familiar with your country's fees and procedures when making an international purchase. Thank you.

INTERNATIONAL (AUSTRALIA, NEW ZEALAND, UNITED KINDOM, EUROPE, SOUTHEAST ASIA)
** Items are shipped by International Oversize Letter Mail or Small Packet Air (if the package is more than 2 cm thick) with insurance for up to $100.00.
** Every order is insured and if the package is lost or damaged, I will replace if possible, or refund, at your preference.
** Expected delivery is approximately 15 business days (3 WEEKS). Sometimes, packages pass slowly through your country’s Customs, and this can significantly delay delivery. Other delays can result from holidays and high mail volume.

** PLEASE NOTE: It has been my experience that delivery to RUSSIA, ITALY, GERMANY, and EASTERN EUROPE can take 6 WEEKS OR LONGER. Please contact me with any questions or concerns. Please contact me with any questions or concerns.

** Shipping charges include the actual postal charge from Canada Post and the protective envelope.
** CUSTOMS FEES, IMPORT DUTIES, VAT Charges for European Union Countries, SURCHARGES AND ANY TAXES AND COSTS levied by your home country are the responsibility of the CUSTOMER. Please be familiar with your country's threshold for import fees and procedures when making an international purchase. Thank you.

When you make a purchase, I will contact you directly to confirm I have received your order and provide you with the shipping date.

Thanks so much for taking the time to read all this. I hope it helps you when making a purchase and that you enjoy a look around!

Karon ♥