willowbranchjewelry

Handmade Resin Necklaces and Wood Rings

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willowbranchjewelry

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Shop policies

Last updated on February 12, 2011
Thank you for visiting Willow Branch Jewelry.
If you have any questions about my products or policies, please contact me!

Brandi

Accepted payment methods

Paypal
Returns and exchanges
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PENDANTS:
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Damaged Items:
If your purchase was damaged during shipping or in the creating process, please return your purchase within 14 days. We will send out new items once your items have been returned.

Refund:
If you are not satisfied with your purchase for any reason--please contact us. We will do everything in our power to make you a satisfied customer. In most cases, we can not refund purchases but we will re-issue pendants and work with you to both our satisfaction.

**In a rare case where a refund is issued--SHIPPING IS NEVER REFUNDED. Shipping is at the customers expense.

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WOOD RINGS:
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Every piece is crafted with great care and attention to detail. No two pieces are exactly alike, and you may find naturally occurring “imperfections.” If you are unsatisfied with your purchase, items may be returned for store credit within 14 days of purchase, and in original condition. Shipping is non-refundable. Normal wear-and-tear will not be refunded or replaced.

RING SIZE EXCHANGE
If the size you ordered is just not right, we will happily exchange rings for different sizes offered in our shop. Please note we only have sizes 6-9 (no half sizes). All shipping costs for exchanges are paid by you. Once the ring, being exchanged, is received, a bill via PayPal will be sent to you. Once that bill for shipping is paid, the new ring will be sent. If you're still not satisfied with the size after your first exchange, please contact me for return policies & costs.
Please read all of our information about sizing carefully to prevent mis-sizing.
Payment
I accept payment via Paypal, where you may pay using your Credit Card OR by logging into your Paypal account.

Please note that payment should be made immediately when purchasing, by clicking on the ‘Pay Now’ button. If payment is not received within 24 hours I will contact the buyer, and if no response is received within an additional 48 hours I will need to cancel the sale and re-list the item.

California Residence are required to pay sales tax on all orders and will be added to your PayPal payment automatically. Please see CA Sales Tax information below.
Shipping
Shipping Timeline:
Please allow 2-5 days for delivery within the United States. Delivery outside of the United States, could take longer.

Packaging:
All pendants are placed in a jewelry box and shipped in a recycled bubble mailer.
All wood rings are placed in a plastic bag with a card on ring care. It's then shipped in a recycled bubble mailer.

**PLEASE NOTE**
In order to keep shipping costs manageable, parcels are not insured, nor are they sent via Registered Post (and therefore not trackable). Should you wish to use either/both of these methods to ship your goods, please contact me prior to payment, and be aware that this will increase the price of shipping your purchase.
Additional policies and FAQs
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RESIN PENDANTS
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It is the nature of resin to capture miniscule air bubbles around embedded items. This is not a fault of the product, but a characteristic of resin itself. If a piece has obvious or severe bubbles, I will make note of it in the item description and discount as appropriate.

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RING SIZES
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Sizes of Wood Rings come in 6, 7, 8 & 9. I do not carry any other sizes nor do I carry half sizes at this time. All wood rings are made by hand; therefore, sizing may differ slightly. Please measure your ring size prior to ordering if you're unsure.

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CA Sales Tax
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We are required to charge 7.25% sales tax for all orders placed by customers in California only. PayPal will automatically add the 7.25% to your final bill, but the 7.25% will not be reflected on your Etsy invoice.