willowroaddesigns

Rustic Custom Made Boxes for Weddings and Events

Bath Springs, Tennessee · 6368 Sales

willowroaddesigns

Rustic Custom Made Boxes for Weddings and Events

Bath Springs, Tennessee 6368 Sales On Etsy since 2011

5 out of 5 stars
(1397)
Sharon Reeves

Contact shop owner

Sharon Reeves

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Updates

We made these signs for reserved tables for an upscale restaurant.
We love doing different signs!

About

Shop policies

Last updated on October 30, 2017
Thank you and welcome to Willow Road Designs!

Our customers are the most important thing to us and there are a few things you will need to know before ordering.

~LEAD TIMES~
* It is very important to leave us a requested delivery date. If you are not asked at checkout to leave a requested delivery date, then you can leave it in the note to seller box at checkout for us.
Because we custom build all boxes, we have to do it this way.

* The event date is not what we need, but rather a delivery date that you are comfortable with and also allows us enough time to build your order. Normally a week or two before you actually need the box is okay. If you are unsure, please just send us a message.

*The date you leave is not a guarantee that it will deliver on that date, but it is a promise that we will do our best to get it to you on your requested date.
If we fail to meet that date, we will ship your order just as soon as we can, usually within a day or two.

*Our lead time can vary, depending on the previous orders that we have at that time.
The "busy" season starts in March and continues up until November for wine boxes.
All other items are worked in with the wine box orders and shipped as soon as possible.
The best thing to do, if you are unsure about the lead time and you are needing an order fast, is simply to send us an Etsy message and we will let you know.

~Rush Orders~
*You will need to contact us if you need an order within two weeks.

~PLACING AN ORDER~

* When you place an order, you will need to make sure all the information to design your order is in the NOTE TO SELLER box at checkout.

*You will need to leave the information needed for the order that you are purchasing such as names or initials, the date for the box and how you want them engraved on the box. How you type that information in the note to seller box is how it will be engraved.

* It is also important to know, that all the required information must be in the note to seller box and not what was said in messages that are between us and the customer.
If you place an order and then decide to change something on the box after the order is placed, we will notify you that we will cancel and refund that order and then you can place another order with the correct information.

We do this because of experience because sometimes there are multiple messages between us and customers and it is almost difficult to go back through the messages to make sure there hasn't been a change to the order.

EMAILS
We only answer messages that are Etsy Messages and not from emails

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
We can not refund money on personalized items unless we did something wrong such as misspelling or a date is wrong.

If you are at fault by giving a wrong date, etc...then the order amount can not be refunded but we will work with you for the best solution to the problem.

If an item is damaged, you must contact us.
Payment
We accept credit cards and Paypal.
Processing of all orders are made through Etsy and not the individual vendors.
Shipping
Our orders are shipped with USPS and UPS only.

Once a package leaves here, it is out of our hands.

Please use UPS. com or USPS.com for real time tracking.

If a package is lost or stolen, you will need to contact UPS or USPS to file a claim or contact me and we will work with you to see what happened.
If a box is damaged during shipping, then you will need to contact us for instructions for what to do.

For shipping to Alaska and Hawaii:
Shipping to these states is always more than what it is listed.
Please contact me to see what the shipping costs would be.

For International packages:
We are not responsible for any customs or import fees charged by international post offices.
Once the package leaves the USA, it then becomes your responsibility to track it using the tracking numbers that we will provide.
We will no longer assume responsibility for that order.
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Additional policies and FAQs
Please contact me through Etsy messaging only.