windowfog

• All orders are non-refundable unless otherwise stated in the listing, so please be 100% certain before you purchase. I do not mind general or specific inquiries on items. However, if you are unsatisfied please let me know. I do want you to be happy with your purchase and am willing to discuss what we can do.

• Zine orders lost by the post office can be resent. Please let me know if they don't arrive after 2 weeks for domestic orders or 4-6 weeks for international orders.

• Custom orders are to be paid in advance. Work on your order begins after payment is received.

• You may request cancellation if it's within 24 hours of purchase. If the item has already been shipped prior to receiving the message, the order will not be canceled.

• I reserve the right to cancel any order. If an order is cancelled, you will receive a full refund.

• Most domestic package orders ship with USPS Delivery Confirmation. Please contact me if you would like to add insurance. Zines will ship without insurance or tracking.

• If your order was shipped with Insurance and is damaged in shipment, please take photos of the exterior condition of the box and the item and contact me ASAP. We can file an insurance claim with USPS.

• ADDRESSES: Please make certain that you have the correct address on file when checking out—that everything is written in correct order and up-to-date. For any order over $40, your PayPal address MUST match your Etsy shipping address or the order will be canceled.

• This shop will REPURPOSE+REUSE+RECYCLE. Your order may ship with repurposed packaging material. This reduces packaging waste, keeps costs lower for you and me, and adds less refuse to the environment.

• For orders outside of the U.S., message me for shipping estimates. Certain large items will not ship abroad since I cannot keep track of orders once they leave the U.S. I cannot be responsible for lost mail on international orders. Please keep this in mind.

• Before placing any orders, please make sure you have read the full listing description. If you have any hesitations or questions, please ask. Better to ask and be certain.

::CARE INSTRUCTIONS::

→String dolls←

Other than general use as charms or ornaments, I do recommend general care of these dolls. Some string dolls have more give than others. You can do slight bends and twists to re-shape them, but remember they are made entirely out of string!

I DO NOT RECOMMEND:

-Rough and abrasive handling of the dolls
-Constantly pulling them in and out of tight spaces (like pant pockets or jumbled purses), the constant rubbing may cause some unraveling.
-Do spot clean if needed. Do NOT stick them in the wash.


→Origami Garlands/Buntings←

These are paper products. They are delicate and only meant for decoration purposes.

For convenient and easy storing, I recommend wrapping them around a flat piece of cardboard with notches or around an empty water bottle and padded with bubble wrap or something cushiony. If you have a better way, let me know!

→Art←

Sale of art, such as hand painted ACEOs and other items, does not transfer copyright. Although you will own the purchased item, it does not transfer reproduction rights or copyright ownership. You may not copy or sell derived copies of Windowfog items or characters.