winemakerssister

I am proud of all my work and guarantee everything I make. I believe that you will be happily surprised with the quality of each of the shop's items.

If you wish to return an item, returns are accepted within 7 days in a secure package with delivery confirmation. Please send me the delivery confirmation number. Refunds are less shipping charges. Items must be in the same condition as they were mailed to you.

Please don't hesitate to contact me if you have any concerns. I would hate to learn that you're unhappy by reading your review of the item! If you are not completely happy, PLEASE contact me -- I want to make it right!!!

Unless there are extraordinary circumstances, refunds/returns are not available for custom items.

Payment is due within 3 days. If you require longer time, please contact me to make arrangements.

I accept PayPal (preferred), credit cards through Etsy, and money orders. Sorry folks -- too many bounced checks. I am no longer accepting personal checks.

PLEASE NOTE: I work long hours at my RL job and that will affect the time I have to make and ship items. I have designated the approximate shipping time for each item -- look in the "Shipping & Policies" tab in the item listing for more information.

Sadly, neither Etsy nor the the USPS supports international 1st class shipping. So I have had to remove the option from my shop. But if you are particularly interested in an international order, please contact me directly. I can do an occasional international package - I just need to drive it to the post office and ship from there.

Shipping charges are figured for 1st class postage for items that weigh less than 13 ounces and Priority for those weighing more than 13 ounces. If you'd like faster service, please contact me for adjusted shipping charges. The same is true with insurance. I would be happy to add insurance to your package -- please let me know if you'd like to pay for this service. Once you contact me, I'll set up a custom listing with your individualized shipping preferences.

SHIPPING PRICES: It's difficult to set shipping prices through Etsy's system and have them always be accurate. This is especially true with my painted china. If it works out that you pay too much for shipping, I would be happy to refund the difference. If you'd rather have me set up a custom listing with accurate shipping prices, please contact me. I am happy to do so. At this time, the shipping charges are less than it costs me to ship to some areas in the U.S.

Winemakerssister is not responsible for any damages that occur during shipping. Once your package leaves my hands, I can no longer control the handling.

SHIPPING DELAYS: I make every effort to ship out packages as soon as possible. But after the package leaves my hands, I no longer have any control over it. At that point it's in the hands of the US postal system, sometimes Santa Claus, and sometimes international customs offices. Unfortunately I have no other information than that shown by looking up the tracking number. Once a package is shipped, I send the buyer an email to let them know that it's on its way. The email includes the tracking number for the package. You can follow its journey by looking up the tracking number on the usps.com website.

I am open to CUSTOM requests and wholesale orders. Please contact me to discuss anything you have in mind. Please note: with Etsy's new custom program, I am getting lots of requests for custom mugs. I do already have listings available for custom mugs:
CUSTOM TRAVEL MUG: https://www.etsy.com/listing/150180988/custom-travel-mug?ref=shop_home_active
CUSTOM COFFEE MUG: https://www.etsy.com/listing/64292631/custom-calligraphy-mug?ref=shop_home_active

If you would like larger quantities of an item, please feel free to contact me for a quantity discount.