winterparkcollect

We offer refunds on your purchases. In order to receive a refund, please email us prior to returning your item(s) so we may discuss your refund. The following refund conditions apply:

If you feel the item you received is "not as described" in the original listing, please email us with a photograph of the item you received: Once we review the photograph, and if we determine that the item is not as listed, we will instruct you to mail the item back to us in the original box with all included packing material, within 10 days of receiving your item. Once we receive the item we will issue a full refund via Etsy including the postage it costs to send it back to us.

If the item is damaged due to shipping: For all glassware items, please send photographs of the item, packing material and shipping container within 7 days of receiving the item. We must have these photos to file a claim with the shipping carrier. Also, please keep all the packing material, box etc., the shipping carrier may ask to see how it was shipped. This is important as the shipping carrier may deny the claim if they are unable to inspect the shipping materials. Once we receive the photographs, or item, we will issue a full refund via Etsy.
For all other items, please send the item back in the original packing material and box.

Had a change of heart and really don't want the item you purchase? Please send the item back in its original condition (how we sent it to you), with tracking information, and we will refund the price you paid for the item less the original cost of shipping the item to you. Please pack the item carefully. If there are issues with the return or if items are damaged in transit due to improper packing/shipping we will be unable to issue a refund.

For item(s) returned to us as non deliverable: We will refund the price you paid for the item less the original cost of shipping to send you the item.

We accept Paypal, Etsy Checkout and Trades for our items.

If we have agreed to a Trade, both trade items are set to be mailed on an agreed deadline.

All items are typically shipped the next day after the order is placed (Excluding Sunday & Holidays), unless otherwise stated in the Shop Announcement.

During the time of Holidays and Special events, we encourage you to order your products ahead of time to ensure your package(s) arrive on time.

Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for delays due to customs.

All of the items in our Etsy shop have been found at auctions, liquidations, garage sales, estate sales, consignments stores or online. All of our items are vintage or antique and are at least 20 years old. Due to the nature of the items we sell there will be signs of wear and in some cases damage. Smoking in homes was common place back when most of our items were originally purchased, so some items may still have a smoke smell to them. We try to fully describe our items and point out any flaws or defects. If you have any questions or concerns about this item please let us know prior to the purchase.

Customer service is important to us and we take pride in making sure each customer receives the item they purchase without damage. If you have received the item and have found damage, please contact us right away. Make sure you save the box and all the packing materials to file a claim with the shipping carrier.

For more great collectibles that not classified as vintage or antique, please stop by our standalone website as well at https://www.winterparkcollectibles.com

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.