If there is a problem with your order or you aren't satisfied for any reason please let me know. I want to make sure you are happy with your Wit & Whistle purchase.

Unused items may be returned within 14 days of receipt for a refund (excluding shipping charges). Return shipping costs are the buyer’s responsibility and are non-refundable.

Wit & Whistle accepts payment via credit card or PayPal. Trades are not accepted.

North Carolina purchases are subject to a 6.75% sales tax.

DOMESTIC SHIPPING
Once shipped, packages sent within the USA will arrive within 5 days. You will receive an email with your USPS tracking number when your order has shipped. Wit & Whistle will not be responsible for additional shipping charges incurred if packages are returned due to an incorrect shipping address provided by the customer.

INTERNATIONAL SHIPPING
International shipments are sent via the United States Post Office and are usually delivered in 2-4 weeks. Occasionally delivery can take up to 6 weeks. Please note that your order may be subject to import duties and taxes once the shipment reaches your country. You will be responsible for paying any additional charges for customs clearance. Please contact your local customs office for further information. Wit & Whistle will not be responsible for additional shipping charges incurred if packages are returned due to an incorrect shipping address provided by the customer, package refusal, or unpaid customs fees.

CUSTOMIZATIONS & CUSTOM ORDERS
Wit & Whistle is a one woman operation and cannot accept custom orders or customize existing products. Sorry about that!

DIGITAL DOWNLOADS
Wit & Whistle products are not available as digital downloads.

WHOLESALE
Wholesale inquires are welcome! Please complete the wholesale application here: http://witandwhistle.com/wholesale/ to request my catalog. (Wit & Whistle products are not offered on a consignment basis nor does Wit & Whistle offer drop-shipping.)

RUBBER STAMP COPYRIGHT POLICY
Wit & Whistle rubber stamps are copyrighted. There are no limitations on personal use. Commercial use (on products you plan to sell) is permitted, but is limited to 100 hand-stamped impressions per stamp, and a line of credit to Wit & Whistle should be included where possible.

This Privacy Policy describes how and when Wit & Whistle collects, uses, and shares information when you purchase an item, contact us, or otherwise use Wit & Whistle services through Etsy.com.

This Privacy Policy does not apply to the practices of third parties that Wit & Whistle does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION WIT & WHISTLE COLLECTS

To fulfill your order, you must provide Wit & Whistle with certain information (which you authorized Etsy to provide to Wit & Whistle), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide Wit & Whistle with additional personal information if you contact us directly.

WHY WE NEED YOUR INFO AND HOW WE USE IT

Wit & Whistle relies on a number of legal bases to collect, use, and share your information, including:
• as needed to provide services, such as when Wit & Whistle uses your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the Wit & Whistle mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of Wit & Whistle’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) using your information to provide the services you requested and in Wit & Whistle’s legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. Wit & Whistle uses your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. Wit & Whistle shares your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. Wit & Whistle engages certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If Wit & Whistle sells or merges our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

Wit & Whistle retains your personal information for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

Wit & Whistle is based in the US, therefore we store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where Wit & Whistle is required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about Wit & Whistle’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT WIT & WHISTLE

For purposes of EU data protection law, I, Amanda Wright, am the data controller of your personal information. If you have any questions or concerns, you may contact me through the form at: witandwhistle.com/contact or alternately, you may mail us at:
Wit & Whistle
P.O. Box 37043
Raleigh, NC 27627