Wiwiurka

Wooden climbing equipment and toys for active play

Tepoztlán, Mexico | 3265 Sales

Wiwiurka

Wooden climbing equipment and toys for active play

Tepoztlán, Mexico 3265 Sales On Etsy since 2011

5 out of 5 stars (348)

Announcement   Christmas greetings! Thank you for visiting our shop.
January orders are sold out. We will take orders again as of January 3rd for February orders.

For details about assembling your items please refer to our assembly tutorials in the following link: https://issuu.com/search?q=wiwiurka

Stay tunned and mark your calendar! Don’t miss the opportunity to place your order on January 3rd! // Plan ahead for your next order, give a peek at our 2018 Collection Catalogue: https://issuu.com/wiwiurka/docs/catalogowiwiurka__1_

May the spirit of Holidays fill your home with peace and love.
Thank you for supporting handmade toys.

Announcement

Last updated on Dec 17, 2018

Christmas greetings! Thank you for visiting our shop.
January orders are sold out. We will take orders again as of January 3rd for February orders.

For details about assembling your items please refer to our assembly tutorials in the following link: https://issuu.com/search?q=wiwiurka

Stay tunned and mark your calendar! Don’t miss the opportunity to place your order on January 3rd! // Plan ahead for your next order, give a peek at our 2018 Collection Catalogue: https://issuu.com/wiwiurka/docs/catalogowiwiurka__1_

May the spirit of Holidays fill your home with peace and love.
Thank you for supporting handmade toys.

Wiwiurka

Contact shop owner

Wiwiurka

Reviews

Average item review
5 out of 5 stars
(348)
See reviews that mention:
quality 71 shipping 54 customer service 27
View all 348 reviews

Updates

About

The begining of Wiwiurka's adventures!

Ana: Several years ago, my husband came up with the idea to build wooden playgrounds using reclaimed wood from his tree work. The first swing set was made when my eldest daughter was 2 months old. Eventually the idea of the Climber /Wiwiurka Monkey Bars were born.
Marek: (who is from Germany), Climbing Trees is part of my work, which I have enjoyed since childhood. Even though climbing is essential in proper development and gross motorskills; children no longer have time or opportunities to climb trees. Now as a team, we spend our days thinking of, sketching, making and testing new playstrcutures and wooden toys.
Our biggest influences?
The beauty of the forest and the organic shapes from the trees

Shop members

  • Ana

    Owner, Designer

    I am Ana mom of three sweet girls. I love crafting and make beautiful stuff with my hands and heart, mostly using wool and wood. I co- own Wiwiurka with my husband and I designed several of Wiwiurka toys.

  • Marek

    Owner, Creator, Maker

    Hey! I am Marek the creator of Wiwiurka. I am from Germany but currently living in Mexico. I spend my days making beautiful and functional wooden play structures and playing outdoors with my children!

  • Giovanni

    Assistant

  • Sofia

    Graphic Designer

    Sofia

Production partners

  • Mr. Alejandro

    Tepoztlán, Mexico

    Mr. Alejandro has been making beautiful and functional wood dishes for over 25 years working with local woods. His work filled out home with unique wood dishes and cups and we want to share our unique designs made by him for your home.

  • Mr. Ricardo

    Tepoztlán, Mexico

    Mr Ricardo has been carving pochote houses since 15 years ago. We co work since 3 years ago.

  • Mrs. Justina

    Tepoztlán, Mexico

    Mrs. Justin's and her family are artisans working with palm leaf. They have been hand woving baskets, purses, rugs and other beautiful items from the past 20 years old. We are working together

Shop policies

Last updated on September 3, 2018
About us
Wiwiurka was born in late 2010 hand by hand with our first child. After years dedicated to the design and construction of gardens in Germany and Mexico, I felt the need to make a turn towards creative carpentry. Since I kept on working as a tree worker every time I trimmed a tree and saw all the pieces of wood, too beautiful to be cut up for firewood, I decided to take them home. Soon I began to create playgrounds with them. Today they form what Wiwiurka is.
We are a family business focused on the design and construction of spaces and playgrounds for children.
Most of the wood we use I harvest trimming (oak, ash, white cedar, guava, tepehuaje, etc.) Each piece has its own unique touch.

Your purchase supports our family business. Thank you very much!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If you are dissatisfied with your order please contact us within one week.
We will work with you to find a solution to any issue.

Items for exchange/return must be in new condition and buyer assumes the cost to ship the item back to Wiwiurka.
Payment
PayPal is the preferred way to pay as it protects both buyer and seller.
If there is a need for an alternative, please contact me.
It is also possible to arrange a LayAway, by making two to three payments through PayPal.
We accept order cancellation only if you contact us within the next 24 hours after placing your order.
All our items are made to order. Orders rurn arpund time is from 4 to 6 weeks.
Shipping
I ship to the address specified on your Etsy account. Please, make sure to double check your SHIP TO address to avoid delays or lost packages! Packages that get lost due to an incorrect Ship To address will not be replaced or refund. If a package returns back due to an incorrect Ship To address, I will be more than happy to re-ship the package to a different address, but the shipping charges will be your responsibility.

● Shipping Charges are NON-REFUNDABLE

All U.S. Orders are ship via Estafeta - FedEX rest of the world is ship using Correos de Mexico -USPS First Class International Mail (small packages) and Priority mail but the time of arrival is not guaranteed. Both options include a tracking number.
Depending on where are you located, packages can take anywhere from 2 - 6 weeks to arrive.

● Please note that your package might be held in Customs and this might cause delays as well. The customer is responsible for any customs or duties fees.
U.S. Residents are not charged by extra duty fees. Canadian and European residents please ask in your local postal office about possible customs taxes before placing an order.

● Refunds are not granted for lost packages.

INTERNATIONAL ORDERS MAY INCUR ADDITIONAL CUSTOMS DUTIES.....
Duties vary widely based on your country and/or location. international customs are the responsibility of the buyer, as is any other form of sales tax. you can check with your local post office to get more information regarding customs applicable to your country.

Orders shipped through Estafeta usually take 8 business days to deliver to the U.S., Weather issues may cause delays and this is out of our hands.
Additional policies and FAQs
FAQ

1. What material is used to manufacture the toys?

Most of our toys are manufactured with Mexican pinewood. The side parts of the rockers, bean rockers and rock climbing boards are manufactured with Sveza European birch plywood which meets all European standards.

2. Is the paint used toxic?
We use non-toxic acrylic paint.

3. Is there available stock for shipping or is everything manufactured on demand?
Occasionally we do have some parts in stock, but generally, everything is manufactured on demand. The standard production time is 4 weeks but it can increase up to 8 weeks during Christmas Holidays.

4. Do you provide replacement parts in case one is damaged during the assembly?
Yes, we send replacement parts at no extra cost.

5. How do I track my order?
Shipments to the United States are handled by the company Estafeta, to track your order we recommend you to go to www.estafeta.com with your tracking number. Once the package crosses the border it is handled by another company such as FedEx, LSO or GSO and an international tracking number will be displayed in the tracking screen, under the line "Guía Internacional".
The estimated time of delivery is 8 business days, but this time may vary due to issues beyond our control.

6. Do you customize products?
We can custom the colors of the products in our catalog. We may sometimes accept some customized orders on demand depending on our workload.

7. Do you make wholesale?
No, for the time being, we don`t make wholesale. We can´t offer wholesale since this is an artisan workshop where every piece is handmade and each one goes through a several days process.

8. Where are you located?
The workshop is located in the town of Tepoztlan, Mexico.
Privacy
Your privacy is of great importance to Wiiwiurka Toys.This means that your data is safe with us and that we always use it with discretion.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, PayPal or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

++How we handle your order
When you place an order with us, we use your personal information to process your order (which you authorized Etsy to provide to me). We share your personal data with our delivery service (Estafeta, FedEx or Mexican Postal Service). Paypal handles all our payments. PayPal receives information about your payment from your bank or credit card company. We never received your bank information.
If we need to contact you about your order, we will send a message through Etsy, only and exclusively in cases where we need an urgent response and after previously contacted you via Etsy and getting no response, we will send an email to the email address in your Etsy profile or Paypal payment.
We will never send newsletters or promo info via email.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

For purposes of EU data protection law, I, Ana Cecilia Parra Nava, am the data controller of your personal information. If you have any questions or concerns, you may contact me at wiwiurka [!at] gmail.com. Alternately, you may mail me at:
Ana Parra
Carretera a Santo Domingo Ocotitlan 1
Tepoztlan, Morelos
62524




In order to do this, they use your payment details, name and address details, ip address, e-mail address, telephone number and billing address. They do this based on the information you submit and thus with your permission. We will retain your information until your order has been completed and seven years thereafter (that is the legal data retention) in a secure place.