woodandlead

Wood&Lead

Singapore, Singapore · 129 Sales

woodandlead

Wood&Lead

Singapore, Singapore 129 Sales On Etsy since 2013

5 out of 5 stars
(31)

Shop owner

Alexa Ong

Contact

Announcement   add a pinch of magic to your everyday with our series of illustrated products!

Announcement

Last updated on Jan 11, 2016

add a pinch of magic to your everyday with our series of illustrated products!

Alexa Ong

Contact shop owner

Alexa Ong

Reviews

Average item review
5 out of 5 stars
(31)
View all 31 reviews

Shop policies

Last updated on February 1, 2016
Hi there! Welcome to Wood&Lead etsy shop. ☺︎

We really appreciate if you take some time to read our policies before you order. If you have any questions or need more information, you can send me a message on Etsy or send me an email with your enquiry:

hello(at)xyourfingers.com

Happy shopping!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
REFUNDS

A refund will be issued if there is any visible boo-boo with the product. This will be based on a case by case situation as most of our products will be assessed for defects by our forest gnomes before they leave our studio. Unfortunately you will have to bear the costs for shipping for the return of product but the retail price of the products returned will be refunded in whole if any defect is discovered.

Please also note that items to be returned must be unused and in their original condition and package. Thank you!

DAMAGES and LOSSES

Unfortunately we cannot be responsible for damages to item caused during shipping. However, we do take maximum precaution to make sure the products are ready for shipping. We mail all our products out with a bubble wrapped envelope to ensure the product is well-cushioned and protected from water.

Thank you for taking the time to read and now, SHOP AWAY! ☺︎
Payment
We accept payment by PAYPAL or INTERNET BANKING/ATM TRANSFERS.

If you wish to pay with credit card instead, don't worry, you can do so via PayPal without having to sign up for an account.

FOR LOCAL CUSTOMERS (SINGAPORE)

Please drop me a note/message if you wish to pay via Internet Banking/ATM transfer option so I can provide you with the account details. All bank transfers should also be made within 24 hours. Thank you! ☺︎
Shipping
Every purchase is shipped from Singapore via Singpost. Hurrah!

FOR LOCAL CUSTOMERS (SINGAPORE)

Every order would be shipped as normal mail if no mailing upgrade is selected. If you wish to track your shipment, there is an option to upgrade your shipping to registered mail. Registered mail would mean that you'd be able to follow the item by a tracking number that will be assigned to your package.

If you opt for registered mail, do make sure that there is someone around to receive it as you will need to sign for the package! Have it sent to your office if it more convenient, to save the hassle of going down to the post office if you miss the delivery. ☺︎

FOR INTERNATIONAL ORDERS

Choose a shipping upgrade to REGISTERED MAIL to enable tracking from overseas. In that way you can track your items journey across the globe and make sure your item arrives safely at your doorstep! ☺︎

FOR ALL ORDERS

The parcels will be shipped within 1-2 days of payment received and you will receive them at home in 1 to 3 days (Singapore), 5-10 days (within SEA) and 7 to 15 days for other destinations. Unfortunately I can not give you an exact delivery date or promise that your package will arrive by a certain day, it depends on customs as well as the postal service in each country.
Additional policies and FAQs
© 2013 Alexa Ong Seow Fen
All Rights Reserved