woodstreamdream

You complete satisfaction is a priority. Refunds and exchanges are handled on an individual basis. Please contact me within 5 days of receipt with any problems so we can resolve the issue.

Shipping costs are not refundable.

Custom orders are non-refundable.

Gift certificates are non-refundable.

At this time I accept Paypal and Direct Checkout (credit card use through Etsy) for payment. All payments need to be made within 48 hours of purchase. Items not paid for within 48 hours will be cancelled and relisted. If for some unforseen reason you need to cancel a purchase prior to payment please contact me for cancellation.

Gift certificates may be redeemed via the instructions provided. Any costs that exceed the value of the gift certificate may be paid by Paypal or Direct Checkout at the time of the transaction.

All items are shipped to the address on your Paypal or Direct Checkout account unless otherwise noted.

I ship within 48 hours of payment received for in-stock items. Custom orders are on an individual basis.

I currently do not ship internationally, but I do ship to APO/FPO addresses.

If you live locally to Marlton, NJ, and would like to pick up your order, please convo me prior to purchase so that I can remove the shipping costs for the items you're interested in purchasing.

I ship first-class USPS for most items.

If you would prefer priority mail or express mail service, I can obtain a quote for you before time of purchase and create a custom listing for you.
***If you need an item in less than one week from payment, you must pay for USPS express shipping.
***If you need an item in less than 10 days you must pay for priority shipping.

If there is more than $2.00 discrepancy in shipping & handling, I will refund the difference on the date of shipment via PayPal.

***If ordering for an Christmas Gift, I cannot guarantee arrival on instock items purchased after 11:59pm ET December 11th for instock items. I cannot guarantee arrival on custom orders purchased after 11:59pm ET December 4th.

Crochet: I will include care instructions with each shipment. For multiple items, I will include care instructions for each, should any/all be gifts.

Upcycled Felted Flowers: Each felted flower is attached to a card and inserted into a clear cello envelope. These are shipped in a padded envelope to protect the flowers from being crushed in transit.

Gift Wrap Upon Request: Crochet and upcycled felted flowers items can be individually wrapped with tissue & tied with a ribbon, ready for giving. If purchasing more than one, I will specify items by different color ribbons and message you before shipping. There is no charge for this, but please request in the message to buyer section.

Custom orders are gladly taken. They are made in the order received.

If making a custom crochet order for a Christmas present, please be sure to have it in before the end of October so I have plenty of time to make it as some crochet items can take up to 6 weeks to make. Allow upto 7 weeks for delivery of custom crochet items, depending on size. Please convo for details.

If you wish to sell my product somewhere else (in your blog or shop for example), or wish to use the product on a commercial item, please let me know about it and give me a credit.

Item pictured will be the one you receive. I try not to make two identical pieces unless requested to do so. Most items are made without patterns as I design my own creations. Vintage buttons are often OOAK making exact replication difficult and sometimes impossible.

Have a vintage button that you'd like me to use to make a custom felted flower? Please click on "Request Custom Item" small blue text on the left of this page or on my shop home page.