If you are not satisfied with your purchase you can return the item, in the condition it arrived to you within ten days, for a full refund (excluding shipping costs unless the item arrived defective).

I accept payments through PayPal (which offers credit card and eCheck options) and by Money Order in US dollars. Contact me if you would like me to consider accepting a personal check from a US bank account.

If you are mailing a payment, I expect that you will send it out within two days of your purchase. I do not mail my items until your payment is received and cleared. You have up to 5 days from the time you purchase, place a custom order, or request a reserved item to pay for your purchase using PayPal. After that I will notify you, cancel the order and relist the item.

If you need to cancel an order, please contact me before proceeding through Etsy. If you are looking to cancel after I have shipped your item, you will be responsible for priority mail shipping costs both ways.

Domestic Orders
I ship through the trusty ol' United States Postal Service. I will send your item priority mail within three business days of your cleared payment unless stated otherwise in my shop announcement or we agree upon a different shipping date. All items are listed as priority mail (2-3 day to most locations) shipping with delivery confirmation. Priority mail can take 3-5 days acording to post office officials to some locations). If you are interested in first class shipping instead, which is less expensive but slower, or express mail, which is more expensive and faster, please contact me before purchasing to see if it is possible. Since wool is so light weight, if you order multiple items, the total shipping cost will still only be $5.50 for priority mail!

International Orders
I will send your item through the United States Postal Service within three business days of your cleared payment unless stated otherwise in my shop announcement or we agree upon a different shipping date. International rates are listed with the items. Shipping time varies. If you need an order more quickly, please contact me before purchasing so I can adjust the shipping price according to your location and the rush service you need.

Local Orders
If you are local to the Viroqua area, contact me before purchasing so we can arrange a pick-up plan and I can waive the shipping fee.

Custom Orders
If you would like to place a custom order based on what you see in my shop, please contact me by clicking on "contact woolcomesalive" in the user info box on the right. Please let me know the details including size, color, and design and I will reply promptly to let you know how long it will take and what the price will be.


Wholesale and Consignment
I consider these on a case by case basis and require that shops make my business cards available to their customers. Please contact me about this ONLY if you are seriously interested and will follow through with your request in a prompt manner.

Care of Wool Creations
All of my sculptures are susceptible to damage if they are played with roughly or posed carelessly. Keep them away from pets that may like to chew on the wool. They are not intended for children who still chew on their toys. With a little TLC they will keep their beautiful shape forever and delight you for years!
Spot clean only with cold water and mild soap.

Please contact me with any further questions. Thank you in advance for leaving feedback after your purchase arrives. Feedback is an important communication tool for buyers and sellers on Etsy.