wooldancer's Shop Policies
Welcome to Wooldancer.
I begin with a memory or a story, select colour & fibre to suit then arrange all the elements & let the instinctive act of spinning guide the outcome. I work by pushing my own technical boundaries when forming the yarn. There is a practiced skill yes, yet there is always an element of magic involved!
Unique, textural, & tactile, my handspun yarns are made of next to skin soft luxury fibres, often incorporating innovative techniques & ecclectic, non-traditional materials.
Handspun yarn offers an experience of warmth unlike millspun yarn. Quite simply, it has been made from the heart & hands.
Wondering what to do with Art Yarn?
Drape the skein around your shoulders & let the threads do the talking!
Make a scarf, hat, jewelry or cushion with it .. Knit, crochet or weave Your story into the thread.
Enjoy the experience.y
Please note we do not issue paper receipts unless requested. Your etsy transaction notification & your PayPal email receipt have it covered.
Credit Card payments welcome via PayPal secure online banking through the etsy checkout
Additionally, you are welcome to Bank Deposit. Please Convo for further details.
*Please keep in mind all prices on etsy are in US dollars, and will be automatically converted to AU$ by PayPal.
If you are local to the Blue Mountains, you may opt to pay via our EFTPOS facility. If you wish to partake in this option, I will refund your shipping costs.. Please be sure to tell me you wish to 'pick-up' your purchase in the Comments at the checkout.
We ship to all destinations via Australia Post Airmail. Australia Post takes between 4-10days to ship to most overseas locations. If you require urgent delivery, please contact us.
Airmail shipping is neither tracked nor insured. If you require tracking or insurance, please contact me for additional shipping rates.
::In the event your package does not arrive::
Wooldancer cannot be held responsible for uninsured items lost whilst in transit, and replacement orders cannot be issued. In the unfortunate event your package may be lost in the mail, please contact us. We understand shipping errors occur & acknowledge how disappointing this is for the customer. Each case will be handled individually to ensure we can reach a satisfactory transaction.
Shipping costs are indicated in each listing. If your country is not represented, please contact us.
At this time, all subsequent products with the same order are shipped at $2.50each per item.
If you have paid excess shipping, excess over $5 will be refunded to you after your package is sent.
I wrap fiber purchases in cello, the wood-pulp alternative to plastic, it's biodegradable & the crackle sound is tantalising! If your order is unable to be wrapped in cello, an alternative recycled product will be chosen.
is available upon request at checkout. We use tissue paper or a printed paper bag with a handspun yarn tie. Each purchase is accompanied by a Wooldancer postcard, and may include a hand-written message to your Gift recipient.. Please let me know the message soon after purchase (that helps speed along the shipping process).
Local customers, please understand if your package is in a recycled box/envelope.. I am fond of keeping the re-cycle going around.
Refunds and Exchanges
::WE WANT YOU TO SMILE *-*
You will love Wooldancer yarn!
We are certain you will be inspired to make something totally amazing with our fibres. If you are not completely happy with your purchase because of a fault, please email us. Returns must be in original condition with tags complete & attached. A store voucher is offered in place of a refund. We aim for you to be resonating with happiness *-*
Additional Policies and FAQs
For updates, join the Wooldancer Newsletter at wooldancer.com or www.wooldancer.blogspot.com
Please contact us if you are a retailer & wish to stock our yarn.
Last Updated January 16, 2014