woolhalla

Woolhalla

3808 Sales On Etsy since 2008

5 out of 5 stars
(873)

Shop owner

Natalie

Contact

Announcement   Heavenly all-natural Waldorf & dollhouse dolls and wool felt animals. Blog at: www.woolhalla.com . Join me on IG & FB under "Woolhalla" and Pinterest as "Natalie Woolhalla"
For my WOOL FELT, DOLL MAKING SUPPLIES, KITS/PATTERNS (I translated ) see OTHER shop: www.beardancecrafts.etsy.com

With the risk of being struck by a thunderbolt from Thor... the name Woolhalla is a play on the heavenly home of the gods/godesses Valhalla.

Announcement

Last updated on Sep 22, 2016

Heavenly all-natural Waldorf & dollhouse dolls and wool felt animals. Blog at: www.woolhalla.com . Join me on IG & FB under "Woolhalla" and Pinterest as "Natalie Woolhalla"
For my WOOL FELT, DOLL MAKING SUPPLIES, KITS/PATTERNS (I translated ) see OTHER shop: www.beardancecrafts.etsy.com

With the risk of being struck by a thunderbolt from Thor... the name Woolhalla is a play on the heavenly home of the gods/godesses Valhalla.

Natalie

Contact shop owner

Natalie

Shop policies

Last updated on October 16, 2013
Welcome! Nature and waldorf-inspired treasures and supplies to help bring beauty and harmony into your world. Divine creations made with the finest materials from my home to yours. Please contact me if you have any questions. Thanks for visiting!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Other Method
Payment
The fastest way to pay is PayPal. Please remember if you pay with a PayPal e-check it can take a week to clear. Once it's clear I will ship your goods.
If you need another form of payment please convo me.
PLEASE PAY for your goods within a few days. If you purchased something and your payment isn't working convo me and we'll discuss/solve.
For CUSTOM/RESERVED listings please pay within 24 hours, as sometimes other shoppers will purchase your item (even though they aren't supposed to!) and so the less time listed the less chance of that happening!
If you need to CANCEL a sale please convo me and go ahead and send Etsy a notice under the "Cancel a Sale" section. If you need to have a listing cancelled because you had to buy another lsiting to get the payment to work, I will send the request to Etsy to void the transaction.
Shipping
Patterns that are PDF's are instant download now, and can still be emailed, but you must convo me to send as an email to the address you provide. Normally PDF's are emailed within 24 hours, and I cannot tell if you haven't received your PDF, you will need to tell me. Do check your spam/junk folder, as often emails with attachments, such as a PDF will end up there depending on your server. Downloading Adobe Reader and printing a pattern is your responsibility.

For goods to be shipped I try to get them out within 24 hours. The post office here only has pick up Monday to Friday, so weekend orders are usually shipped on a Monday (unless the post office has a closure). I try to email customers and let them know I have shipped their item, convo me if you are wondering what is going on.

Small Packets, Light Packets and Oversize Lettermail are often the way I ship, if possible. These forms of mail do not have tracking numbers, but are less expensive. If you are worried about something reaching you we can send it for more money with a tracking number, just convo me. Generally speaking you will know best if you live somewhere where your mail disappears, definately convo me if you live in one of these places!

My goods are packaged in envelopes usually, unless boxes or bubblepacks are needed. I recycle when possible. Packaging materials are clean. For instance things like wool felt will come in a ziplock inside a plain envelope. Some items will come with some tissue around them. If it's a gift for someone else, let me know!

YOU DIDN'T SEE YOUR COUNTRY LISTED? Convo me, I do ship worldwide. If you live in a place where the mail gets 'shredded into toilet paper' or whatever(!) then you take the shipping risk. Shipping outside North America is expensive. I charge the cost of shipping plus a little to cover the fees paid for processing (like PayPal), so shipping is what it costs me to ship to you.

Any custom order shipping time, how long it takes for me to make and send, can be convo'd about.
Refunds and Exchanges
Please contact me with any questions in this department. I do my best to offer photos and descriptions so that you know what you are purchasing. Please contact me first if you have questions before purchasing so we can hopefully avoid this department!
Additional policies and FAQs
Please convo me any questions.
Custom order inquiries welcome.
My home has children, pets and a woodstove in it, though none of these things are allowed to mingle with my goods. My workroom/packing room is a pet-free zone, though it does have a fair amount of sheep wool flying around in it. If you're worried about allergies, please contact me. It's a non-smoking home, apart from the woodstove in winter.
My patterns are copyrighted and are for personal use, if you wish to do anything more than that with them you will need my permission. Please respect my copyright.
It may sound a little goofy, but I really do have the best customers. I love what I do thanks to all the wonderful people I meet along the way!! Thank you~ Natalie