woolhalla

Please contact me with any questions in this department. I do my best to offer photos and descriptions so that you know what you are purchasing. Please contact me first if you have questions before purchasing so we can hopefully avoid this department!

If you need to cancel an order, please contact me. Refunds are not given on PDF's.

Patterns that are PDF's are instant download now, and can still be emailed, but you must convo me to send as an email to the address you provide. Normally PDF's are emailed within 24 hours, and I cannot tell if you haven't received your PDF, you will need to tell me. Do check your spam/junk folder, as often emails with attachments, such as a PDF will end up there depending on your server. Downloading Adobe Reader and printing a pattern is your responsibility.

For goods to be shipped I try to get them out within 24 hours. The post office here only has pick up Monday to Friday, so weekend orders are usually shipped on a Monday (unless the post office has a closure). I try to email customers and let them know I have shipped their item, convo me if you are wondering what is going on.

Small Packets, Light Packets and Oversize Lettermail are often the way I ship, if possible. These forms of mail do not have tracking numbers, but are less expensive. If you are worried about something reaching you we can send it for more money with a tracking number, just convo me. Generally speaking you will know best if you live somewhere where your mail disappears, definately convo me if you live in one of these places!

My goods are packaged in envelopes usually, unless boxes or bubblepacks are needed. I recycle when possible. Packaging materials are clean. For instance things like wool felt will come in a ziplock inside a plain envelope. Some items will come with some tissue around them. If it's a gift for someone else, let me know!

YOU DIDN'T SEE YOUR COUNTRY LISTED? Convo me, I do ship worldwide. If you live in a place where the mail gets 'shredded into toilet paper' or whatever(!) then you take the shipping risk. Shipping outside North America is expensive. I charge the cost of shipping plus a little to cover the fees paid for processing (like PayPal), so shipping is what it costs me to ship to you.

Any custom order shipping time, how long it takes for me to make and send, can be convo'd about.

Please convo me any questions.

My patterns are copyrighted and are for personal use, if you wish to do anything more than that with them you will need my permission. Please respect my copyright.

Using coupons not issued by me directly are not valid. If you purchase an item using a coupon found via an app it is not valid. I reserve the right to refund your purchase if you use an unauthorized discount coupon.

Thank you for visiting my Etsy shop -I love what I do thanks to all the wonderful people I meet along the way!! ~ Natalie