
Announcement
Hello friends! SORORITY/GREEK items ship FAST within day for rush/recruitment season-please read info though about First Class vs. Prioirty Mail.
Our FREE shipping of items is for First Class shipping, so if you need in less then 10/12 days from shipping, upgrade to Priority Mail or UPSat checkout under "shipping upgrades"
You choose this at the checkout screen under Shipping Upgrades". We do not guarantee USPS ship times, so ordering after this timeframe is with that understanding.
::Average time to answer convo is 24-36hrs BUSINESS DAYS. quicker way to reach us to hello [at] aspenln.com. If you send us an email, please include your name (First and Last) and order number
::WE CANNOT change shipping addresses once you buy. YOU ARE RESPONSIBLE for checking the shipping address is correct. If you need to change, you must request to cancel the order and rebuy NO EXCEPTIONS. Or you resend once you get it. For real. DON"T ASK (we try to be nice about it, but please respect our policy otherwise we promise to change the address, and it gets missed in our hundreds of shipments that go out each month. )
:: DISCOUNTS + COUPONS | we are unable to offer coupon codes on etsy. We DO offer a 10% discount from our main webstore www.shopaspenlane.com when you sign up for our email list. Details on main header.
We love you and are truly working our tails off to get you your order as soon as possible!
SHIPPING INFORMATION: Read all shipping policies before purchase. If your USPS package tracking shows delivered and you didn't receive it, contact your local post office about it BEFORE messaging us. There is nothing we can do on the front end until you file an insurance report (we insure all of our packages). We are not responsible for STOLEN packages or mis-delivered packages. UPGRADING TO RUSH PRODUCTION/ SHIPPING MEANS WE WILL PRODUCE AND SHIP YOUR PILLOW WITHIN 5 BUSINESS DAYS (M-F). YOU MUST FACTOR IN SHIPPING TIME (2-3 DAYS) on top of that to get your true "in hand" date. Choose this option at checkout (there is a drop down menu where you choose Standard or Rush)
USPS First Class: 3-9 days
USPS Priority Mail: 2-3 days
[POLICIES]
Please check policy section for more shipping information & policies. By purchasing a listing, you agree to all policy terms listed in the shop.
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Frequently asked questions
Do you wholesale?
Yes we do! Please apply @ www.aspenln.com >> Click on the retailer tab for application link. A link sheet and catalog will be sent within a week of application.
How do I customize my product?
Since Etsy's system only allows for 2 drop down choices, and not "fill in the blank" options, all custom choices (name, initials, font color, etc) must be listed on the checkout screen in the box named "Notes to Seller". Please refer to the listing details for more customization informatiob.