WreathsByBobette

My wreaths, garlands, and tabletop decor are beautifully designed and assembled by hand and also packed by me. This ensures excellent quality control but in the unlikely event that you are not 100% satisfied, please contact me immediately here on Etsy, so that I can assist you.

I am happy to accommodate a return or exchange if this is the best solution.

To return your purchase, please contact me within 48 hours of receiving your item. I will then give you the details on where to ship your return. You will need to send your purchase back in the original box with all of the original packaging materials sent with your product. Your purchase will need to have a posted ship date from you within 5 days of contact with me.

Please note that the return shipping costs, using your choice of carrier, will be your responsibility.

Once the item has been returned, and provided it is in perfect condition, I will issue a full refund or send an exchange, whichever you request. Unfortunately if the product shows signs of wear or is damaged which was not reported, I will be unable to issue a refund.


IMPORTANT
Custom orders are not eligible for returns as they are created with your specifications and are unique to your preferences. All custom orders receive photographs for your complete approval before your order is shipped to you. In this way, I am able to make your requested changes to your satisfaction.


DAMAGE
Your product will be fully insured by me when it leaves my studio.
In the event that your product arrives damaged as a result of shipping, please save the box along with all the contents including all packing materials so that my shipper/carrier can inspect it. Please also take a photo, which will needed for me to to proceed with a claim.

Notify me immediately so that I make a new product for you and send to you at no extra cost.

I accept the following payment methods:

- credit cards

- Paypal - PLEASE NOTE: You do NOT need a Paypal account to make a payment via Paypal. When you click on the payment button, you'll be given the option to pay with a credit card without having a Paypal account.

- Etsy gift cards

- personal checks in US dollars - Please expect a longer processing time as it typically takes 7 business days to clear a check.


All payments are processed through Etsy's 'direct checkout' system, which is secure.


If you're new to Etsy, please take a look at this guide that will walk you through your first purchase:

http://www.etsy.com/help_guide_checkout.php


Please don't hesitate to contact me if you have any questions.

- All wreaths are shipped via FedEx Ground or USPS Priority.

All wreaths are carefully packaged in a box, which you'll be able to use to store your wreath in when not in use. A Complimentary plastic storage bag is always included with each order.


- Expedited Fedex shipping can be arranged upon request. Please contact me immediately.

- All International Residents and Alaska & Hawaii Residents:
Please contact me before placing your order so that I can give you a realistic shipping quotation.

I love custom work! Please contact me if you have a vision or would like to discuss your design ideas.

You can send me a photo representation or simply outline your preferences. I will then give you ideas and a price with processing times and delivery expectations.