If you are not completely satisfied with your purchase, items may be returned in their original condition (showing no signs of wear and/or tear) within 15 days of purchase, and a refund will be given less a 10% restocking fee. If you would like an exchange, shipping cost will be added to the exchange. If, however, the mistake is due to a misunderstanding or communication at the fault of xhale, all shipping cost will be waived. We will do everything possible to ensure that you are satisfied with your purchase. *****Please remember that all of the natural hardwood and coconut pieces will vary in size, shape, color and grain pattern. We at xhale feel strongly that the piece that you will receive will be meant for you. However, if you have a strong preference on darker vs lighter coloration of the wood piece, please be sure to include that in the notes to the seller.