You can pay using Paypal, credit card or Etsy gift cards. All payments should be received within 48 hours of purchase. If payment is not received within that time, the order will be cancelled.

Items will be sent after receiving payment confirmation. Usually ships within 1-3 business days of order/payment receipt.

Standard shipping doesn't include tracking information.

If you upgrade to registered shipping, you'll receive a tracking number. With this upgrade delivery usually takes:

- Less than a week to Spain
- Less than a week to USA
- 1-2 weeks to Europe
- 2-3 weeks to others countries

If you have any question or have not received your order just send us a message.

Customs and import taxes: buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

Due to the one of a kind nature of the cork fabrics we work with, we cannot guarantee that the placement of the pattern in our cork bags will be identical to the ones shown in the pictures, as cork is a natural material and that makes of each bag a unique piece.

Privacy policy (other)

Responsible for the personal data: Xianna, located in Pontdeume (A Coruña) hereinafter "The Owner", and whose contact email address is hello [!at] xianna.net

If you are under 16 years of age, you must have the permission of your parents or legal guardians to provide your personal details. I have no way of effectively verifying your age, so I am released from any liability if you do not comply with the above.
You can always exercise your rights of access, rectification, cancellation, portability, forgetfulness or opposition, all in faithful compliance with the guidelines of Spanish law, by writing to the email address hello [!at] xianna.net

At no time will the data I hold be shared with third parties. In the event of doing so temporarily, due to legal requirements or for the shipment of your products, the appropriate confidentiality agreements between the parties will be provided.

PROCESSORS

I need the support of third parties in order to be able to offer my products properly, with whom I have concluded the appropriate confidentiality agreements and have verified that they comply with Spanish regulations on the protection of personal data.

The data provided to these third parties may not be used for any other purpose not authorised by you.

In compliance with the principles of information and transparency, it is made known that these third parties are:

- Metropoli Cuatro, S.L. The following company will be used to send the products purchased by the buyer: CIF B82676826, registered at c/General Orgaz 19, 28020 Madrid, you can see more information about your privacy here https://metropolicuatro.es/proteccion-de-datos.php
- Sociedad Estatal Correos y Telégrafos S.A.: courier company to be used for the delivery of the products purchased by the buyer, with registered office at Via Dublin nº 7 (Campo de las Naciones) 28070 Madrid (Spain), Tax ID number A83052407, and registered in the Madrid Mercantile Register, Volume 16.665, Book 0, Folio 20, Section 8, Sheet M-284323, 1st entry (registration details of the domain name "correos.es": Entry 1/M in the Sheet, Section, Folio, Book and Volume indicated above) For more information visit http://www.correos.es/ss/Satellite/site/pagina-privacidad/sidioma=en_ES

The data collection sources will be those established by Etsy, who will determine the data to be collected, and the related processors.

The processing of your data is based on article 6.1.b of the General Data Protection Regulations, whether it is the previous contact you make with doubts or the final purchase of any of the products in the store.

Request for personal data

The buyer's fiscal data is essential for the procedures at Customs and the arrival at the destination in a satisfactory manner. They are also important for the fulfilment of my tax obligations in my country. They will only be used for these two cases. For these reasons, I will be able to request these fiscal data.

The telephone number, full name and e-mail address of the recipient and/or buyer of the order is important for fast and correct delivery by the DHL courier service (managed by Metropoli, 4), as well as for the management of the order itself, especially in those personalized orders and with an urgent delivery date. If you do not provide me with this information, I am not responsible for and cannot guarantee the correct handling of your order, as if I cannot contact you I will not be able to do so under the agreed conditions.

I'll use this information:

1) To process your order.

First and foremost, I need to use and process your information to send you the products you have ordered.

2) To get in touch with you.

I can use your contact details to communicate with you about your order, both before and after I send you the products. I will be able to send you conversations via Etsy or your email, only for the purpose of processing your order correctly, as well as for after-sales service.