xistu

XISTU Stonecraft and Lacery

Vila Velha de Ródão, Portugal · 1 Sale

xistu

XISTU Stonecraft and Lacery

Vila Velha de Ródão, Portugal 1 Sale On Etsy since 2010

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Helder Santos

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Helder Santos

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Shop policies

Last updated on February 4, 2011
Xistu was born on a beautiful August sunset near the beach. Xistu begins with a simple rock, a small rock brought by the sea with the most marvellous shadows of ocre and pearl. From that small rock Xistu shapped itself in a crafted medallion my father would tenderly offer to my mother on the next day.

Together, and with all our love, we design and produce the Xistu's medallions. Each medal has a distinct design and is handmade with simple tools and traditional techniques. The figures and simbols are chosen according to the aesthetics and plastic qualities of each individual stone.

We are always happy to answer any questions you may have concerning our products and our shop.
Please take a moment to read about our shop policies before making your purchases.
Thanks, Hélder

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
  • Check
Payment
We accept Paypal, money orders, personal check and bank transfers denominated in euros directly to our account (European costumers only - contact us)
International customers are responsible for all customs fees.

More info about the process of payment:
http://www.etsy.com/help_guide_checkout.php
http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/
Shipping
Your item will be shipped in 24-48 hours after receiving payment, excluding weekends and holidays.
Shipping will be assured by Portuguese Postal Service, CTT with delivery confirmation.
We'll inform you when the order is shipped, and If for any reason your order cannot be shipped within this time frame, we will contact you.

Shipping costs depend on the number of items purchased (weight) and destination.
We are not responsible for undelivered, misdelivered, undeliverable packages, or packages that are damaged or destroyed in transit.

International shipping will generally take 5-15 days, but If you experience a longer delay, it is possible that it is being delayed because of customs. Any fees connected with customs will be the responsibility of the purchaser and will not be refunded.

Please make sure your address on ETSY matches your address on PayPal. If these are not the same (no message is sent to seller), we will ship to your ETSY-address.
Refunds and Exchanges
The merchandise can be returned for any reason within one week after receipt. The cost for the returning merchandise is the responsibility of the buyer. Refunds will be processed after the merchandise is received and upon verification that the merchandise it is its original condition.
We may not be held responsible for lost or damaged packages. Please check with the Postal Service (CTT).

The return has to take place at

Hélder Ramos dos Santos
Praça Dr. António de Albuquerque Pinho, n.º 4, 2.º esq.
3850 - 055 Albergaria-A-Velha
Portugal