XiumaiArt

Anime Inspired Merchandise

Toronto, Canada
| 1,951 Sales | 5 out of 5 stars 5 out of 5 stars

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Has a history of replying to messages quickly.

Rave reviews

95% or more recent reviews were 5 stars.

Announcement    Hello, and welcome to my shop! If you have any questions, feel free to leave a message and I will get back to you within 48 hours. Packages are picked up every Thursday (cut offs are Wednesday nights at 8PM EST) and usually dropped off to the carrier on Fridays. Please allow some time for tracking to update and double check shipping addresses prior to purchasing. See FAQ for more information.

Most orders are shipped with tracking and insurance (exception to flat items like stickers and prints that can be shipped via lettermail). Free shipping for Canadian orders over $100 USD and for US orders over $35 USD. For Canadian customers on orders under $100: if you wish for me to ship your order via untracked lettermail at a lower rate, please send me a message prior to ordering!

Announcement

Last updated on Mar 29, 2022

Hello, and welcome to my shop! If you have any questions, feel free to leave a message and I will get back to you within 48 hours. Packages are picked up every Thursday (cut offs are Wednesday nights at 8PM EST) and usually dropped off to the carrier on Fridays. Please allow some time for tracking to update and double check shipping addresses prior to purchasing. See FAQ for more information.

Most orders are shipped with tracking and insurance (exception to flat items like stickers and prints that can be shipped via lettermail). Free shipping for Canadian orders over $100 USD and for US orders over $35 USD. For Canadian customers on orders under $100: if you wish for me to ship your order via untracked lettermail at a lower rate, please send me a message prior to ordering!

Items

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Michelle Ho

Contact shop owner

Michelle Ho

Reviews

Average item review
5 out of 5 stars
(734)
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About XiumaiArt

Sales 1,951
On Etsy since 2017

Shop members

  • Michelle

    Owner

    Hello! I'm Michelle, and I've been creating digital art for about 8 years now. I work full time as a freelance artist and sell anime inspired merchandise from my favourite series!

Production partners

  • MadebyCooper

    United Kingdom

    MadebyCooper is a company that produces enamel pins, patches, and other custom products.

  • StickerApp

    United States

    StickerApp is a printing company which will print my designs onto gloss vinyl.

  • ZapCreatives

    United Kingdom

    ZapCreatives is a company that produces enamel pins, acrylic charms, and other custom products.

Shop policies

More information

Last updated on May 18, 2022
Frequently asked questions
When will my order ship?

Shipment rounds are made once a week, typically on Thursdays (in case of holidays, shipping may be slightly delayed.) Packages are picked up using a carrier service on Thursday and likely will reach the post office the next day (Friday) or early the following week (i.e., Monday or Tuesday as postal services do not work on weekends). The tracking will then update if applicable (initial scan when it arrives at the post office). The orders themselves are usually fulfilled Tuesday or Wednesday and although a tracking number is issued at that time, will not ship out until Thursday. Cut off for packages going out the same week is Wednesday nights (8 PM EST).

When will I receive my order?

Please note that the shipping times below apply after the packages have been dropped off and are only an estimated timeframe. During peak season, delays may occur. Any packages shipped out may not arrive in time for the holidays, as postal services are very busy during this time of year. It is recommended you place orders as soon as possible if needed urgently. Refunds will not be issued for packages arriving late, as once it is handed to the carrier, it is out of my hands.

Canada: 2-9 business days
USA: 4-13 business days
International: 4-75 business days

Can I combine shipping?

Shipping is always combined to save you money if you place more than one order! If you have more than one outstanding order (not including pre-order items) at the time of packing, you will be refunded any excess shipping costs. Shipping is calculated by weight, so a full refund may not be issued but we will choose the most economic shipping option.

What happens if I send you the wrong address?

In case of shipping to the wrong address, we can correct it for you if it has not yet been shipped. If your package has already been shipped, there is nothing we can do as we use a third party carrier for cheaper shipping rates and returns are not made back to our address. If returned, they will be sent back to the third party carrier and destroyed. No refunds can be issued or reshipment can be made unless the order is placed again as it is not the fault of the seller. Please make sure the address is correct at the time of placing the order to avoid any issues!

How do exchanges work?

Please contact me for reason for exchanges. The item must be returned in its original condition. Once the return has been made (shipping to be paid by the buyer to an address in Canada), the item will be inspected. If everything is good to go, an invoice will be sent for the new shipping fee to your address (along with any adjustments depending on the item that is being exchanged (e.g., the new item cost more than the previously bought item)). The new package will go out the following shipping date.

What is your pin grading scale?

Pins are all handmade, making it very difficult to offer “perfect” pins. That being said, please refer to the descriptions below for more detailed information on how I grade my pins.

• A Grade: Very little to no flaws. From a distance (I base my quality checking on being at least 6 inches away from me), you likely won't notice anything wrong with the pins. They might have very slightly lower filled enamel, small scratches on the metal or one discoloured glitter speck in them.

• B Grade: Slightly more visible flaws, might include some dust particles trapped inside the enamel, thick metal lines, lower filled enamel, small nicks in the enamel, scratches on the enamel, or slightly wiggly posts.