YarnFX

I want you to be happy with your order, but I do understand that not all heads are created equally, and all sizes and styles do not work for everyone. If you are unhappy with the fit or appearance of your purchase, please contact me right away. If I can make another size for you, I will. If you need to get a refund, items must be returned in original unworn/unused condition within 7 days. Be sure to contact me when you ship the item back, so I will be expecting your package. Refunded payment will be made in the original payment form.Buyer will be responsible for shipping costs. NOTE: If returning a hat with a brim, please do not fold the brim when sending back as this will ruin the hat and a refund WILL NOT be issued, and the hat will be returned to you. Please be so kind as to send the hat back with brim flat as it was when shipped to you. Thank you so much.

I try to describe my items as accurately as possible. Please keep in mind that colors vary from one monitor to the next. Be careful to take your measurements before ordering.

All orders include delivery confirmation, so any that are lost in transit will first be attempted to be tracked, then will be replaced or refunded, if shown to not be delivered. I will make every effort to insure that one way or another, you receive your order or a refund. Your satisfaction is my main priority!

I usually ship within 2 business days after payment is received unless I am away, in which case I will ship promptly upon my return. Discounted shipping is offered on multiple purchases being shipped to the same address with a single payment.

I accept credit card payments through Etsy's direct checkout. I also accept payments through Paypal. Also accepted are money orders and personal checks. In the case of personal checks, shipment is held 10 days for payment to clear and then is shipped. I ask that you make payment within 7 days after your purchase. If you need more that 7 days please let me know before purchasing so we can make arrangements.

*** THE BORING STUFF ***
All items are shipped wrapped carefully in plastic so as not to get damaged by the elements and in a padded envelope, via the USPS first class mail, with delivery confirmation. Priority shipping and Overnight Express, is available for US shipping. Contact me so I can send you an adjusted invoice before payment.

Insurance is optional for small ticket items. Orders that total $50 or more that are shipped within the US, are automatically insured. I usually ship within 2 business days after payment is received unless I am away or in the case of customs orders, in which case I will ship promptly upon my return, or the time specified respectively. Discounted shipping is offered on multiple purchases being shipped to the same address with a single payment.

To My International Customers:
I do not collect any customs when sending packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and YarnFX is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.

International orders are shipped First class Airmail. US Postal Service states that it takes from 5 to 10 business days for order to reach the customer, but may take a little longer. Honestly, I have had orders take several weeks shipped from the US to Canada, and 1 week to go much further, so it does vary. There is a customs number on the customs form that is required to ship international orders, that is used to track orders, however orders are not insured unless you have your order shipped International Express which is over $25. If you require this shipping, let me know and I will check with the post office for the exact shipping cost, and send you an adjusted invoice.

Custom orders are always welcome. If you see an item that I have offered, but you would like another color, feel free to contact me. All custom orders will need to have a non-refundable deposit paid before work is done. I'm sorry, but I do not offer wholesale or consignment at this time.