Shop policies
Last updated on
May 10, 2022
Welcome to yarntwisted.
All items are handmade by me in my pet-free, smoke-free home.
Unless an item says READY to SHIP, all items are Made To Order.
All items are handmade by me in my pet-free, smoke-free home.
Unless an item says READY to SHIP, all items are Made To Order.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are unhappy with your purchase, I offer returns or exchanges within 14 days of purchase on physical items, such as handknit hats.
Please note that for all digital products, I do not offer refunds.
For physical products, the piece needs to be returned in original, new condition.
If you decide that you want a refund or a cancellation on a custom order, I can refund the purchase up until the time I begin work on your piece. Once work has begun on your piece, I can not offer a refund.
Please note that for all digital products, I do not offer refunds.
For physical products, the piece needs to be returned in original, new condition.
If you decide that you want a refund or a cancellation on a custom order, I can refund the purchase up until the time I begin work on your piece. Once work has begun on your piece, I can not offer a refund.
Payment
I accept Paypal, Etsy payment, Etsy gift cards.
Shipping
Some items are ready to ship, and if so, they will be marked READY TO SHIP. Otherwise, all items are made to order. Please see my shop header for current production time.
I ship via USPS First Class Mail. To keep costs low, I do not typically offer delivery confirmation or insurance. Delivery confirmation or insurance can be added for an additional charge. Please message me for more details.
US orders typically take 3 to 5 business days through the USPS First Class Mail System, except during the holidays, when shipping may take longer than average. Canadian and International orders typically take 2 weeks during transit.
I ship via USPS First Class Mail. To keep costs low, I do not typically offer delivery confirmation or insurance. Delivery confirmation or insurance can be added for an additional charge. Please message me for more details.
US orders typically take 3 to 5 business days through the USPS First Class Mail System, except during the holidays, when shipping may take longer than average. Canadian and International orders typically take 2 weeks during transit.