yarntwisted's Shop Policies
Welcome to yarntwisted.
All items are handmade by me in my pet-free, smoke-free home.
Unless an item says READY to SHIP, all items are Made To Order. This means that I can fully customize each piece just for you. Please see my shop header for current production times.
I accept Paypal, Credit Cards, and Etsy Gift Cards.
Some items are ready to ship, and if so, they will be marked READY TO SHIP. Otherwise, all items are made to order. Please see my shop header for current production time.
I ship via USPS First Class Mail. To keep costs low, I do not typically offer delivery confirmation or insurance. Delivery confirmation or insurance can be added for an additional charge. Please convo me for more details.
US orders typically take 3 to 5 business days through the USPS First Class Mail System. Canadian and International orders typically take 2 weeks during transit.
Refunds and Exchanges
If you are unhappy with your purchase, I can offer a refund on stock purchases. If your piece is a custom piece, I can not offer a refund if work has already begun on it.
On stock purchases, the piece needs to be returned in original, new condition with tags attached. Shipping costs, however, are up to the customer unless you are making an exchange. In the case of an exchange, I will cover return shipping costs.
If you decide that you want a refund on a custom order I can refund the purchase up until the time I begin work on your piece. Once work has begun on your piece, I can not offer a refund.
Additional Policies and FAQs
I can customize any item in my shop just for you. Most listings will have available colors in the last photo.
Last Updated September 20, 2015