yellowgoat

handmade jewelry / jewellery & design objects

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Yellowgoat

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Yellowgoat

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Shop policies

Last updated on May 10, 2022

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Welcome to YellowGoat Design at Etsy!

If you have any purchase questions, please kindly read through shop policies to see if your questions are answered below.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

All prices listed are in USD as a policy of etsy.

Accepted forms: Paypal. Cash or bank transfer payment will be considered for Hong Kong buyer specifically.

All payments should be sent immediately. If you're waiting for funds to transfer via Paypal, please me send an e-mail or convo me. My email is mrs.fungwongyeung [!at] gmail.com

All customers will receive email of transaction confirmation. If payment is not received by 24 hours after the transaction, and no response or communication from the buyer side, the transaction will be automatically canceled without further notice.

If your shipping addresses is different from etsy and paypal, I will not ship your product until I get an confirmation through email or convo as to which shipping address is correct.

If buyers change their mind after clicking through a transaction and don't want to go through with the payment, please email or convo me to save both of us time. The transaction will be canceled automatically, no question ask.

NO orders are sent out without payment having been received first.

Custom designed order requires full payment before the item will be shipped. 50% deposit at or confirmation, 50% at approval of design.

Shipping

All items are shipped out via HK postal registered mail within 7 working days of confirmed payment.

Depending on the recipient's location, it'll take 1-4 weeks for the order to arrive but with no time guarantee. The timely arrival will depends on HK and your country's postal office and custom checking.

YES this shop ships WOLRDWIDE

Your country may charge you import/sales tax which the buyers are responsible.

The listed shipping and handling charges are for Hong Kong registered mail, if you buy a product that's more USD40 dollars and above, you have the option to buy mail insurance. The added cost for insured shipment depends on your location. You should convo and get a quote for the insured shipment before making a purchase.

Any purchase of USD250 or above get free insurance.

Additional policies and FAQs

I accept custome order base on my existing designs but if you want a different size, please email me your specification. If your request is larger then the listing size, there'll be additional cost for the added material/time to produce the item.

I currently do not accept trading.

Leaving negative feedback is quite serious. If you're unhappy with your purchase, please contact me before leaving feedback so we may resolve any issues in a mature manner. It's understandable that negative feedback may sometimes be warranted, but at least try to come to a resolution of your issue with me before reflecting negatively upon myself and my work.

YES! This shop works with boutiques for wholesale orders. Please e-mail mrs.fungwongyeung [!at] gmail.com for enquiries and price quotes.

To get a wholesale price, a 20+ items order is the minimum.

If you only want to order less than 20 items, I can only offer a general discount, but not wholesale price.

Some items are not available for wholesale.

All product design are copyrighted under Yellowgoat Co.