yevgenia's Shop Policies
All my items are lovingly hand painted by me. This means there can be some minor differences between the pictures and the actual item. I try to keep these differences limited but the handmade nature of my items makes all of my items truly one of a kind.
I am a convo-friendly person. So don’t hesitate to write if you have any questions or requests or just want to say hello! It will put a smile to my face!
I accept PayPal. Payment expected at time of purchase or receipt of revised invoice (if requested).
You do not need to have an account with Paypal!
FOR THOSE WHO DON'T HAVE A PAYPAL ACCOUNT:
Just click the Paypal button when you go through the checkout and look for the link to pay with your credit card! On the lower left there is a small link that says 'pay by credit card'.
If you want a little how-to on how this works, please go here:
In case you need something urgently, please let me know after your purchase.
We offer "Rush Production Services"
* Made-to-Order - expedited production fee per item: $15.00 plus Express shipping cost (if needed).
*Custom Order - expedited production fee per item: $25.00 plus Express shipping cost (if needed)
* If your order is "ready to ship" I'll mail it out 3 to 5 days after purchase date.
If you go to ‘your Etsy’ on the top of the page and click ‘purchases’ on the left side of the page, the status of your purchase will tell you if the item has been shipped or not.
Note: I re-use and recycle at lot of shipping materials and use bio-degradable packing popcorn.
* All US domestic packages are shipped via Priority Mail. The Domestic shipping cost is estimated based on the furthest zone from me. That said, I ALWAYS refund the extra shipping cost if it comes out to be grossly over estimated for your location. I DO NOT make money off the shipping cost.
* The international orders are shipped via First-Class Mail® International Package, which is the most cost effective option but DOES NOT provide tracking or insurance. If you would like tracking & insurance, please contact me so I can update the shipping cost accordingly for your order.
****** I pack my items with extra cushioning to make sure a safe and sound transit. I am NOT responsible for lost or damaged packages due to mishandling by the post office. *******
Because of their seller protection policy, I am only shipping to the address listed on your PayPal account.
Please be sure that the provided address is correct or contact me if there is an error.
Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.
I do not include any receipts or invoices.
Shipping price includes shipping and handling.
I am not responsible for customs or taxes some countries may have.
Refunds and Exchanges
Please read the descriptions carefully as I do not accept returns unless there was a mistake on my part. Exchanges can be made within 7 days of receiving your order.
Shipping is non-refundable and buyers are responsible for all shipping costs.
All items are carefully packaged to prevent breakage. However, if an item reaches you in a damaged condition, I will gladly exchange it for a replacement for a similar item of equal value.
I do require photographs of the damaged item. The buyer is responsible for re-shipping a new item.
Additional Policies and FAQs
I read all my feedback and would love some from you when you receive the item. This will assure me of receipt and your happiness. Many thanks.
I always worry about my items when they are in the post so it would be nice to know if the package has reached you.
If you're buying a gift for someone please keep in mind I am glad to gift wrap at no additional cost. Just let me know in the 'message to seller' when you check out.
I can also ship direct to your gift recipient & add a little note so please write the message you want to be included in the 'message to seller' when you check out.
I love creating custom orders!
Please contact me with your requests. Special orders are priced accordingly and cannot be returned or exchanged.
I can custom paint almost all items in my store. So contact me if you have any questions.
I am always open to discuss wholesale orders. But I often do not accept these, as I spend most of my time focusing on, one-of-a-kind works & my graduate studies.
Our home and studio are smoke free environments.
We do have a little cat which loves to watch me work and give me a helpful paw.
Last Updated September 28, 2014