ylbb is taking a short break
Welcome to YLBB (Your Lips But Better).
Thanks for visiting. In YLBB, we hand blended and poured small batches of balms with high quality ingredients and lots of love which can be used on lips or your body (unless otherwise stated). Balms are awesome, they are fun, affordable, functional and have so many different colors, flavors and scents.
The main mission of this shop is to be joyful. It’s a joy for us to make them and share them with you and we wish you the joy of using them and make your lips soft and nice.
Why dachshund on your lip balms?
I use my mini dachshund's image on my products. She is my inspiration and the cutest girlie ever. Every time I look at the label, it reminds me how lucky I am to have her in my life.
"Love what you do and do what you love. It's that simple."
Welcome again. Have fun shopping!
The original store: http://injoybalms.etsy.com
Our online presence:
+Main site: http://www.yourlipsbutbetter.com
We are convo friendly, so don't be shy to drop us a message.
✎✎✎ NO SOLICITATION PLEASE. IF YOU WANT TO REVIEW OUR PRODUCT, PLEASE KINDLY PURCHASE. THANK YOU FOR UNDERSTANDING. ✎✎✎
We are sorry the "Shop Policies" is so long, but this is created to keep you informed. We also have a FAQ (http://yourlipsbutbetter.blogspot.com/p/policies.html) section for other things that is related to our shop.
Accepted payment methods
Returns and exchanges
✪✪✪ If you have any concerns or questions please let us know as soon as possible (before leaving any feedback) so we can work out a mutual resolution. We want your experience with YLBB be a joyful one. Your satisfaction is very important to us. ✪✪✪
Taste/Color Discrepancy - No refunds will be issued for products requesting a return based on personal taste or color preferences. If you are not sure, please ask. I do post pictures on the site, but sometimes color looks different depends on monitor setting etc.
When leaving feedback, please consider the whole order process-customer service, shipping time and of course the product itself. Feedback should be more than just the product, but the entire experience with the seller. For example, you had a great communication with the seller, but turns out you don't care much for the product; it's reasonable to leave a positive feedback with comment indicating you don't care for the product. Shopping experience is very personal and subjective, we hope you enjoy the one you had with us.
We will cancel your order if we do not receive payment within 24 hours after receiving your order and we reserve the right to leave you a negative feedback unless you have communicated with us ahead of time.
We do not ship without payment.
Here is a link on how to pay with paypal if you are new to paypal: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
A quick guide on the checkout process http://www.etsy.com/help_guide_checkout.php
There is 9.5% sales tax added for Washington residents.
We ship your goodies to your Paypal ship-to address unless otherwise stated. Please double check your mailing address on your Paypal account.
The total shipping time for your order is our turnaround time PLUS the time in transit. We strive for 24-48 hour turnaround upon receipt of payment but during busy times, such as the holiday season, it could be longer. Orders placed over the weekend will be shipped out on the following Monday & Tuesday in the order received.
All packages will be shipped via regular First Class US mail, unless you have requested other method. The actual transit time (from post office to your home) depends on where your shipping address is.
Once the package is shipped, it is out of our hands. If you do not receive your package after a week, please contact us and we will try to track down your package or will reship, depending on the circumstance. Please at least wait a week before contacting us.
We (YLBB) do not discriminate against packages. We ship all packages equally. Meaning no matter you order 1 item or 12 items we process it the same way, we do not give extra care or put your order ahead because you have ordered more items than another customer.
If you want insurance or signature confirmation etc please let us know before ordering and we will figure out the cost and let you know.
We recycle packing material (envelope, bubble wrap etc) whenever possible. I also do not include paper invoice in your order, as you can easily view your invoice on Etsy. Please reuse or recycle your packaging.
Package Tracking - We recommends that customers track their packages during shipment. If your product is delivered to the wrong address, or is lost by the carrier, tracking information will help in the recovery of the package. It is the responsibility of the carrier to locate merchandise in their care.
Refused Packages - Customers will be billed for all shipping costs plus a 25% restocking fee for all orders where delivery is refused by the customer.
Shipping Costs - Shipping costs are non-refundable. Exceptions are made at our discretion. Combined shipping is available upon request. Contact us about it.
Shipment Returns - Customers will be charged for merchandise that is shipped back to YLBB due to an incorrect address (provided by the customer) or unclaimed returned packages. So PLEASE make sure your PayPal address is the correct shipping address!!!!!
Additional policies and FAQs
We are too small right now to take on wholesale order, but if you want to order a lot from us. Convo us.
SPECIAL NOTE ABOUT WEATHER:
Please note that lip balms are made from oils and butters which can melt when shipped in warm weather, particularly if they are left outdoors in hot delivery trucks or mailboxes. So please take this into account when placing your order. If this should happen, place the tube in the refrigerator until the lip balm solidifies again.
WARNING and DISCLAIMER:
All products are for external use only, unless otherwise stated. If you have skin sensitivities and/or allergies please read the ingredients listed prior to purchasing. We will not be held responsible for any allergic reaction, skin sensitivity, and/or irritation. The products offered on this web site are not intended to diagnose, treat, cure or prevent any disease. The main goal here is to feel good and joyous. Please purchase and consume any of our products at your own discretion, a product may work wonder for one person, but not for another. When in doubt, talk to your doctor BEFORE use!
We list all ingredients in each listing. The tube you get will get the exact ingredients as listed in that particular listing, we try to be as accurate as possible. Please read each listing in its entirety carefully before purchasing. When in doubt, please ask BEFORE purchase or use. The majority of our products are vegan friendly and/or gluten free. If it's not listed in the listing, it's probably not... again, when in doubt ask before consumption and/or purchase.
Your actual tube's label design, cap color and balm color may look different than the one in the picture. We use stock photo for some of our products.
FLAVORS & COLORS
All our balms are made in small batches and all flavors and colors are hand blend at the time we create each batch. Each new batch might vary slightly. All colors and flavors should be considered “limited edition” since we will only remake them if they are popular. So all our balms are special and OOAK.
A little note about "flavor":
When we say "flavor" here, we mean SMELL, not taste. The only thing we can do with taste is to add some sweetener. All balms are unsweetened unless otherwise stated.
If you don't see what you are looking for (flavor, color, label design etc), please convo us. Any item that is not currently in our shop will be a special order unless you have made prior communication with us. Convo us and we will let you know what your request means. Special order usually will not cost extra (depends on your request), but we ask that you purchase at least 2 tubes for each request.
For a little extra, you can upgrade to a bigger tube (0.5oz), a slidey tin (0.25oz), or jars. These are subjected to container availability.
We can revise or put together a special listing for you. Once we have set up your reserved list, we will convo you. Please purchase within 2 days, or it will be cancelled.
We have tried our best to photograph our products as accurately as possible. It is unfortunately, impossible to truly capture their depth and complexities with a camera. Every computer monitor will display them differently and everyone's interpretation of color is different.
Every month, a portion of our net profit will go to selected charitable organizations. 1/2010, we donated to Red Cross for their Haiti Relief fund. Since then, we have also donated to The Perfect Dog and Jethro's Anipal Sanctuary, Inc., both organizations are there to help dogs that are in need.
We sometimes include samples of our balms. They are only included when available.
+Amazing banner and graphics made by Lili C., featuring YLBB's mascot: Miss Gigi. :)
+Awesome interpretation of Gigi by http://www.etsy.com/shop/doxiedoodles
+Thanks to Jennifer H. for the cute graphic on the Happy Birthday balm.
+Proud member of the Dachshund Team! Go Doxies!!!
►►►►Any questions, please ask.◄◄◄◄
Also visit us at http://www.yourlipsbutbetter.com for any additional information.
☞☞☞ Our maximum liability to you is the amount you paid for the product. Your purchase from Your Lips But Better signifies your acceptance of the aforementioned information and policies. ☜☜☜
Thank you again for visiting Your Lips But Better.
NOTE: "We" here refers to Your Lips But Better (YLBB).