yoginix's Shop Policies
Welcome! I'm so happy you landed here!! All of my handmade items in my shop are meant to put a smile on your face :o) I make each item so no two are exactly alike. I work with natural materials so expect small variances such as a pin dot size air bubble in the glass, but nothing that would ever detract from the finished product's beauty. I try to be as 'green' as possible in every aspect of my craft. My store is called "Heart to Heart" because I think of everything I paint, sew, glue, find, redo...as "from my heart to yours". So thank you for stopping by to take a look. I hope you find that treasure meant just for you.....or something to make your own treasure from. Thank you for buying handmade, from me or any other talented etsian.
I gladly accept Paypal, I'm happy to take credit cards, I'm thrilled to get personal checks and money orders make my day. If you send a personal check your order will be sent as soon as the check clears. Thank you.
If you need an item reserved or if you need to make payments on big ticket items, drop me a note through the "ask a question " link and I will make that happen.
I will send your order off within 2 business days unless you have requested a specialty made item. In that case add more time, depending on the item and the season, so I can make and list the item. Your purchases will be sent first class or priority. If more insurance is desired, please convo me and I will set that up. Easy.
Refunds and Exchanges
I treat my customers like I want to be treated. And I want to be treated very nicely if I'm trading my hard earned money, (okay, my husband's hard earned money) for whatever the item may be. My goal is for you to be happy as Christmas morning, happy as the last day of school, when you receive your package from me.
If anything was damaged during shipping, (never had that happen, but I know, never say never) contact me as soon as it arrives, with photos, keeping all items and shipping materials, and I will work with you to make it right. If I didn't describe the item correctly (never had that happen because, as you can tell, I'm a tad wordy) you can contact me, and we will discuss a remedy. Returns or refunds of custom orders are considered on a case by case basis depending on image, damage, text etc... I don't refund more than the cost of the items. I don't do refunds based on color because different monitors show color differently. In most listings, I'm careful to mention which photo represents the true color the best. If color is crucial, please ask questions BEFORE purchase. Fabric sales are final.
Please ask any and ALL questions before purchase. I'm very happy to talk to you and I want to make sure you are getting just what you want. If the post office loses your package (has happened twice in over 900 orders) you don't need to lift a finger. I'm on them like a bulldog until it's in your hands. Everything is so trackable, nothing really gets lost, it just gets misplaced. I don't guarantee refunds or returns on anything. I am very reasonable and have granted both when appropriate. I want to earn your repeat business and exceed your expectations for customer service in every way. Unfortunately, because of scammers / con artists, I have to word my policies to protect myself. By placing an order you acknowledge you have read and will abide by these policies.
Additional Policies and FAQs
I can make magnets with any image or theme you can come up with. So if you have something in mind, maybe for a child's birthday party, Christmas gifts* or a bridal or baby shower, please let me know and I will custom make them for you and list 'em here for no extra charge. There are wholesale discounts that apply to larger orders. Thank you so much for your business.
*order early for custom xmas magnets as I get filled to capacity with orders fairly quickly.*
I own the images for some of my magnets and for others, I do not. The copyrights to these images are retained by the original owners. You are purchasing the materials and the assembly of the materials by me, on these certain images. Thank you :0)
Last Updated June 10, 2014