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yolandasclay

Handcrafted Ceramic Beads, Pendants & Jewelry

Tustin, California
341 Sales

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Yoli M.

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Yoli M.

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Shop policies

Last updated on April 29, 2022

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Welcome to Yolanda's Clay! I am glad you decided to stop by, please take your time and look at the ceramic pieces offered, most of what I sell is ceramic components for jewelry, now and then I delve into making jewelry myself. Thank you.

Accepted payment methods

Paypal
Returns and exchanges
Your satisfaction is important to me, if you are not happy with what you bought. I will make every effort to correct the situation, please communicate with me before leaving neutral or negative feedback. Please convo me or email me at yolandasclay(at) yahoo.com within three days of receipt of product. Return item unbroken to me and I will give a full refund minus shipping and handling. In the event listing was stated as FREE SHIPPING if it is returned, shipping fees will be deducted from refund. Refund will be credited to you in the same manner it was paid.

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No refunds given on items listed under "SALE" section. All "sale" items are final sales.
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Also $5 Section has also a no refund policy, these pieces that are sold are in good shape no problems with them.
Payment
I accept Paypal, pay quickly and direct from your account to mine.

* * * * I also take credit cards with Square. Will have to get your card information through convo communication. * * * * *

Paypal payment deadline is within three days from purchase date. You will be sent a convo and email if payment is not made during the 3 days. If payment is not made in a timely manner, and after the reminder of payment request , seller has the right to request cancellation of sale. I am here to help so please communicate and let me know what's happening and I can wait a day or two, but please let me know.

** Money Orders accepted too. Items will be mailed 10-14 days once MO has been deposited or cashed to make sure it clears. Please convo me with any questions. Thank you.

Sorry but no checks are accepted.
Shipping
Shipping of an item is done 1-3 days after payment has been confirmed.
Shipping is first class with delivery confirmation. If you want to upgrade to Priority Mail difference will have to be paid beforehand please let me know and I can make a listing for the difference to priority.

I always ship to Paypal address, so please make sure it is current.

Canada and International Shipping.

With new rates by USPS effective Jan. 27, 2013 I have set new rates going a little above what the USPS charge, IF there are excess fees charged compared to what eventually costs, I will return those fees to buyer via paypal. I am not here to make money off of shipping but I also do not want to be short in what I charge. * * Please message me if you have any questions before purchasing * * *

YolandasClay is not responsible for custom fees charged by destination country. And also not responsible for lost, stolen items when no insurance was purchased. I suggest getting insurance by convoing me when you buy.
Additional policies and FAQs
CA buyers pay sales tax 8%.

FEEDBACK: I will know that you are satisfied and happy with your purchase the moment you leave feedback. If for any reason you have a problem with your purchase please convo me and we'll try to get to an agreement. I'd love to hear from you before you decide to leave negative feedback. Thank you.