YourMemoriesOnCanvas

If there is a printing error or your order was lost or damaged during shipping, we will either issue a full refund on your order or send a replacement at no extra cost to you.

If your item was lost in the mail, Your Memories on Canvas will require that you file a report with the post office before your item is replaced or refunded. After your report is filed, we will fully refund your order or send out a replacement immediately.

If your item was damaged during shipping, we request that you photograph the damage and email the photos to favillephoto [!at] gmail.com and we will use the photos to claim insurance if applicable.

**NOTE TO INTERNATIONAL ORDERS: Due to the fact that international orders can be delayed by customs for up to 6 weeks, we will not offer a refund or replacement for lost items until 2 months after your order is shipped.**

We are happy to offer a full refund BEFORE a proof has been sent and/or your order has been sent. However, once the design has been created and a proof has been sent to you, we will offer you a refund less a $30 design fee. We will give you the digital file of the design for the design fee.

Also, we do not offer refunds on digital files once the file has already been sent.

Should you choose to return a non-custom canvas print, we will offer a refund less the cost of shipping both ways.

Because we copy and paste exactly what you have written for your custom information AND we send a proof image for your approval before printing, we will not offer a refund on custom orders. However, we will compromise and offer a 50% discount for a reprint.

If you have any problems what so ever, please contact us. Customer service is our number one priority, so we will do whatever we can to resolve any issue or concern that you may have. Please send us a message through Etsy or email us at YourMemoriesonCanvas [!at] gmail.com

Your Memories on Canvas accepts Cash, Check, Credit Cards, or Paypal payments. Your order will not be shipped until payment is made.

Your Memories on Canvas requires payment before any orders or proof images are created. All personalized orders will be sent a proof image for your approval before printing. We will not create or ship your order until the proof has been approved.

Should you encounter any issues during the checkout process, please don't hesitate to contact us so we can help resolve the issue as soon as possible. You can call us at (623) 204-7516 or email yourmemoriesoncanvas [!at] gmail.com

We reserve the right to charge for additional proofs on custom designs OR current designs with dramatic changes. We charge between $20 and $50 per design depending on the complexity.

Your Memories on Canvas offers Free Shipping to anywhere in the U.S. (unless stated otherwise) via USPS First Class Mail and USPS Priority Mail. Tracking information can be provided if requested.

Your order will be sent to the address listed on your Etsy account. If your address is different than the address listed on Etsy, or you would like to ship your order to a different address, please leave a message in the comment box during check out.

We do NOT guarantee delivery by a certain date. We will guarantee shipping by a certain date, but we can not control the post office, so we can not say if your order will arrive in time or not.

***IMPORTANT*** If you need your order by a certain date, please leave a note in the comment box during check out or we may miss it! We work on orders in the order of the date that they are needed by, all other orders will ship by their estimated shipping date that is given when you place your order.

** Note to International Buyers - Customs can delay packages by up to 6 weeks. This does not happen often, but that it can happen. International buyers are responsible for any customs charges if such charges arise.**

We do charge for international shipping (outside of the US), wholesale, and large quantity discounts.

For NON custom items, if you would like a refund on your order, we will offer a full refund less both shipping charges.

We also offer pick up services for anyone in the Phoenix, Arizona area, so contact us if you would like to schedule a pick up order, or simply leave a note in the comment box during check out and we will refund the shipping cost.

If you have a custom shipping request or any questions or concerns, please don't hesitate to contact us.

Your Memories on Canvas is an extension of Faville Photo, a fine art print shop located in Mesa, Arizona. Faville Photo is owned a operated by husband and wife, John and Jessica Gilman.

Your Memories on Canvas offers only the highest quality in giclee printing. Every photograph is printed on 100% archival materials, rated to last 100 years or more under normal conditions. We do all of the printing in our own personal studio, and every image is examined for flaws before shipping.

All of our work is available in ANY size from 3"x4" to 40"x60" and on ANY paper type we carry in the studio. Our papers range from standard photo papers, to fine art papers like velvet paper and watercolor paper, to genuine artist's canvas.

We can also print your own photo or artwork on any paper type and at any size, please contact us for more details!

Please keep in mind that most computer monitors display colors a little differently from one to the next. However, we calibrate our monitors with our printer here in the studio often to try and ensure the best possible print of all photos.

**All paper prints are printed with a small boarder, having a small boarder to work with makes matting and framing much easier. But if you would prefer to have a boarder-less print, just leave a message in the comment box during check out or send us an email.**

We also offer wholesale prices and quantity discounts at up to 50% of the listed price. Just contact us for a price quote!



- Miscellaneous Policies -

If Your Memories on Canvas attempts to contact the buyer regarding their order, the buyer has two weeks to respond, after two weeks, Your Memories on Canvas may cancel and refund the order.

If your photo does not fit the opening on the print, we will use our discretion to choose the size and shape of opening that works best with the photo you send us.

If you request a certain date for your order to be delivered by, we may ship your order without an approval on your proof in order to meet your deadline if we do not receive a response regarding the proof.

We copy and paste EXACTLY what you have written for your custom information, so please double and triple check your information before placing your order! If no information is provided, we will attempt to contact you for up to two weeks before your order is canceled and refunded.