QYOjewelry

Montreal, Canada · 836 Sales

QYOjewelry

Montreal, Canada 836 Sales On Etsy since 2008

0 out of 5 stars
(463)

Shop owner

qyo

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All reviews are from verified purchases
No reviews in the last year

Anonymous on Dec 21, 2010

5 out of 5 stars

Thank you so much!! Beautiful and unique bracelet made with care!

View all 463 reviews

Shop policies

Last updated on February 3, 2011
welcome!
2.
COMMUNICATION AND CUSTOMER SERVICE:

* please note that communication may be minimal.in order to make sure that items are shipped quickly i do not send private messages to confirm shipping to all buyers.

*2.B.
to contact customers service :
please do so via your etsy account not '' email''.

*2.C FEEDBACKS :
because many of my customers wish to keep their purchase private feedbacks are not left,unless requested . if you wish to have your feedbacks please contact me after your purchase via the conversation system .i thank all my customers for their purchase .

2.D
WORKING HOURS AND BUSINESS DAYS :
business days =working days wich is 5 days a week, usually MONDAY TO FRIDAY . NOTE THAT THIS IS SUBJECT TO CHANGES .




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3.
***USA AND INTERNATIONAL BUYERS :

3.A.
duty and taxes :
you may be ask to pay a small fee at reception of your package . all packages are marked has ''commercial'' and may be subject to your local duty-taxes . duty and taxes are different in every country , please make your research before making your purchase .

3.B.
CUSTOM BORDER REGULATIONS FOR INTERNATIONAL ORDERS :

non-reception of package may not be a loss package but a package detained by custom .
has a buyer /importer you must do approiate research on the various import regulations of your country (destination of the package ) .dpending on the country of origin and destination certain documentations , detail information , certification (especially in the case of natural products) is sometime required with the import parcels .some items may be forbidden has well . if you think you might need special documentations or detailed invoicing with your package please contact me prior to purchasing. its the buyers responsability has an importer to make sure he or she combly to the regulations of the country of destination of the package /and or their home country .

3.C.
REFUNDS, EXCHANGE , CLAIMS AND OTHERS :
depending on the various nature , destination and other factor . Yukidesigns reserves the right in any cases to decide if a parcel will refunded or reship .if too many claims are made from a certain customer or country of destinations , yukidesigns can also decide to no longer ship to that country or , specific shipping address, or customer
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Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
4.
items are shipped once payment is cleared in my paypal account.

4.A.
*new* i will keep the items around 3 days -if payment is not made after 3 days -items will return in my shop and sale will be considered cancelled - if you intend not to do immediate payment please write message in ''message to seller'' at the checkout
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Shipping
5.
*Shipping is with regular mail .

5.A.
*please count 2-3 business for processing your order once payment is received and cleared in paypal account . if you are in a ''hurry'', please contact me BEFORE making an order to confirm a can make your order a ''rush'' order and process it faster. i may not always be able to.



5.B.
*DELIVERY Time : from date of shipping,it will take around (estimation)

4-8 business days for CANADA

6-12 BUSINESS days for USA .

* 6-12 business mean you exclude week-end in calculation ,therefore it can take 2-3 weeks for the reception of packages for usa destinations from canada . only ems express (minimum of 20$ shipping fees ) guarantees 4-7 day deliveries . to be sure count process time of 3 days + delivery time of 2-3 weeks from your payment date to establish your estimated arrival date .

note : larger-heavier package will leave with ''parcels'' and takes longer then small -lighter enveloppes . the average delivery of a large parcel is 3 weeks to reach usa .

7-15 Business days for INTERNATIONAL

* regular shipping time is just an estimation * with NO guarantees. in busy period , or with custom delays it may take 30 , or even 45 days to receive items , if you purchase it means you agreed to wait such time .

5.C.
note : larger-heavier package will leave with ''parcels'' and takes longer then small -lighter enveloppes .

5.D.
note :no mail service from friday late afternoon until monday morning in Montreal .

5.E.
customer service : please contact me via your etsy account (not private mail )

5.F.
USA,international buyers : all packages will be marked has ''commercial'' and may be subject to your local duty / taxes .

5.G.
shipping prices include : shipping,packaging and handling fees.

5.H.
confirmation of shipping : du to busy schedule , and etsy conversations being disable when to many conversations are sent (spam default ) i do not send confirmation of shipping . you may consult you status in you account '' in you purchases '' or contact me via etsy for more details .
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Refunds and Exchanges
6.
DAMAGES AND LOSSES . PLEASE CONTACT ME AS SOON AS POSSIBLE IF YOU HAVE AN INQUIRY .

6.B.
return and exchanges , 3 days upon reception to contact me . you must contact me before to get full details . 7 days upon reception to return the item in is original condition . must be ship in bubble mailer or box , well packaged . no refunds on shipping .no returns or exchange will be accepted if i was not contacted before via email .

6.C.
DELAYED AND NON RECEPTION OF PACKAGES/ORDERS : it does happen that packages are lost, missdirected, kept at customs . various factor may occur that will delay arrival of packages .if items have not been receive after 30 DAYS FROM PAYMENT day ,contact for more details on your order status .i kindly ask customers to make any non-delivery claims only 30 days or more after their order was paid .

* regular shipping time is just an estimation * with NO guarantees. in busy period , or with custom delays it may take 30 , or even 45 days to receive items , if you purchase it means you agreed to wait such time .



6.D.
CUSTOM BORDER REGULATIONS FOR INTERNATIONAL ORDERS :
non-reception of package may not be a loss package but a package detained by custom .
has a buyer /importer you must do approiate research on the various import regulations of your country (destination of the package ) .dpending on the country of origin and destination certain documentations , detail information , certification (especially in the case of natural products) is sometime required with the import parcels .some items may be forbidden has well . if you think you might need special documentations or detailed invoicing with your package please contact me prior to purchasing. its the buyers responsability has an importer to make sure he or she combly to the regulations of the country of destination of the package /and or their home country .

6.E.
REFUNDS, EXCHANGE , CLAIMS AND OTHERS :
depending on the various nature , destination and other factor . Yukidesigns reserves the right in any cases to decide if a parcel will refunded or reship .if too many claims are made from a certain customer or country of destinations , if customers to not follow shop policies yukidesigns can also decide to request that EMS shipping should be purchase by customer instead of regular service, or to no longer ship to that country /or specific shipping address/or customer.
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Additional policies and FAQs
7.IMPORTANT NOTES /DISCLAIMER

shop,products and pictures :
7.
i ask your patience and understanding in all the points mentionned below :

7.A.
Please understand that this is a one woman show and a second job for me -therefore mistakes happens-
(it might heppen that you bought something that am actually out of -if i relist an item by mistake -or wrote the wrong quantity available ..etc)
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7.B.
PRODUCTS, IN PARTICULAR INDONESIAN PRODUCTS : all the information mentionned in description is based on what i see, know ,or what i have been told -i buy many of my product in small villages , family shops in indonesia -products dont come with a tag and description -therefore it is very possible that some informations about the items wa not mentionned to me/or with the language barriers ,not the right information was tranfered to me.items are not tested in canada once they arrive .
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7.C.
PICTURES : pictures are not by a professionnal photographer -it is possible that you find the colors -overall look of the item to be slightly different then the one shown on the picture.
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7.D.
GEMSTONE QUALITY :
Grade B-C - = grade c is also know as commercial quality –it is not uncommon to find little irregularities in drilling, texture ,color, shape (exemple very small flat spot on round beads) –with most strings 90% of the beads will very for many projects and application – these grade are more and more used has a lot of people wont mind the minor irregularities of some beads in return for a signify cant lower price – In the end it all depends on many factor :taste, type of jewelry ,project ,expectations ….I also find that in some cases the color, texture and pattern effect created by those irregularities makes some beads more interesting ,natural …- depending on what your standards, taste and projects are you might want to turn yourself on grade A (AA,AAA, flawless) gemstones.
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7.E.
ALL PRODUCTS :

ALOT OF MY PRODUCTS ARE NATURAL OR HANDMADE -SIZES,SHAPES,HOLE SIZES CAN VARY .DO NOT EXPECT SIZES TO ALWAYS BE EVEN .IF YOU HAVE REAL SPECIFIC NEEDS PLEASE EMAIL ME BEFORE SO I CAN TELL YOU MORE ABOUT THE PRODUCT .
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7.F.
ALL PRODUCTS :

CHILDREN AND USE DISCLAIMER :
use :most products are not suited for children .please keep away from children under 12 .

some products may contain lead .please keep away from children .
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7.G.
LEAD AND NICKLE FREE PRODUCTS :
products indicated has : lead safe , lead free , nickle free.
this information comes from manufacturer , and was not tested by yukidesigns .

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7.H.
CALIFORNIA RESIDENTS: you are subjects to stricts laws concerning the content of lead in jewelry - if you manufacture , ship or sell jewelry for retail in california . make to be inform on the subject prior to making supply purchases .please visit the : Department of Toxic Substances Control's Web Site : www.dtsc.ca.gov/LeadinJewelry.cfm

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7.I.
CUSTOM BORDER REGULATIONS FOR INTERNATIONAL ORDERS :
non-reception of package may not be a loss package but a package detained by custom .
has a buyer /importer you must do approiate research on the various import regulations of your country (destination of the package ) .dpending on the country of origin and destination certain documentations , detail information , certification (especially in the case of natural products) is sometime required with the import parcels .some items may be forbidden has well . if you think you might need special documentations or detailed invoicing with your package please contact me prior to purchasing. its the buyers responsability has an importer to make sure he or she combly to the regulations of the country of destination of the package /and or their home country .

--------------------------
7.J.
REFUNDS, EXCHANGE , CLAIMS AND OTHERS :
depending on the various nature , destination and other factor . Yukidesigns reserves the right in any cases to decide if a parcel will refunded or reship .if too many claims are made from a certain customer or country of destinations , yukidesigns can also decide to no longer ship to that country or , specific shipping address, or customer