yvonneellen

Unique Homewares

London, United Kingdom

yvonneellen is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

yvonneellen is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 13, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not satisfied with your order, please contact me and we can work together to find a solution.

I reserve the right to refuse returns or exchanges on my handmade items, but I will accommodate them under most circumstances.

My ceramic items are not warrantied against breakage, unless that breakage occured in the mail.

Please note that vintage items may have minor marks/scratches due to the nature of the product but I generally only work with very high quality vintage pieces.
Payment
My preferred method of payment is Paypal.
I also accept personal checks: however, I will not mail your item until the payment has been received and cleared in my account.
Shipping
We are based in the U.K. We ship within 1 - 3 days of receiving your order.

At point of checkout, you will be offered a choice of ‘Standard’ or ‘Express.’

Always free ‘Standard’ delivery worldwide above £30 - automatically applied at checkout.

We so appreciate every order.

ANY purchasing question (however small, large!), please drop us an Etsy message & we will endeavor to come back within 24hrs.

STANDARD DELIVERY

INTERNATIONAL ORDERS
Will be delivered by either Royal Mail Standard Airmail or UPS, which should take between 5-7 working days but on rare occasions can take a bit longer (up to 21 working days).

Please be aware, some delivery regions may require additional delivery instruction - which may incur additional cost and/or delay

UK ORDERS

Will be delivered using RoyalMail 2nd class, which will take between 2-3 days. But in some rare cases it may take up to 10 days.

TRACKING

‘Standard delivery’ orders are delivered using un-tracked services.

Any ‘Express’ delivery offers full tracking - delivery times differ depending on the region. UK next day. Rest of the world within 5 working days, usually within 2 to 3.

**ANY questions you might have (however small, large!), please send us an Etsy message & we will endeavor to come back within 24hrs. **

Thanks,
YvonneEllen x
Additional policies and FAQs
Each piece should be gently hand washed. Not suitable for dishwasher or microwave.
Items should not be soaked or cleaned with anything scratchy or abrasive.
I recommend my pieces are for light use only e.g cakes/bread/biscuits (so only yummy things really!)