Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
I reserve the right to refuse returns or exchanges on my handmade items, but I will accommodate them under most circumstances.
My ceramic items are not warrantied against breakage, unless that breakage occured in the mail.
Please note that vintage items may have minor marks/scratches due to the nature of the product but I generally only work with very high quality vintage pieces.
I also accept personal checks: however, I will not mail your item until the payment has been received and cleared in my account.
At point of checkout, you will be offered a choice of ‘Standard’ or ‘Express.’
Always free ‘Standard’ delivery worldwide above £30 - automatically applied at checkout.
We so appreciate every order.
ANY purchasing question (however small, large!), please drop us an Etsy message & we will endeavor to come back within 24hrs.
Will be delivered by either Royal Mail Standard Airmail or UPS, which should take between 5-7 working days but on rare occasions can take a bit longer (up to 21 working days).
Please be aware, some delivery regions may require additional delivery instruction - which may incur additional cost and/or delay
Will be delivered using RoyalMail 2nd class, which will take between 2-3 days. But in some rare cases it may take up to 10 days.
‘Standard delivery’ orders are delivered using un-tracked services.
Any ‘Express’ delivery offers full tracking - delivery times differ depending on the region. UK next day. Rest of the world within 5 working days, usually within 2 to 3.
**ANY questions you might have (however small, large!), please send us an Etsy message & we will endeavor to come back within 24hrs. **
Additional policies and FAQs
Items should not be soaked or cleaned with anything scratchy or abrasive.
I recommend my pieces are for light use only e.g cakes/bread/biscuits (so only yummy things really!)