
Zaytsevaglass is taking a short break
Reviews
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alfagetti2 on Nov 6, 2020
5 out of 5 starsI was pleasantly surprised how quickly my parcel arrived here in Canada. It was extremely well packaged for its long journey and attractively presented in a box. The parrot?...well it's just fantastic! I absolutely love it and it looks amazing hanging among my plants in front of my kitchen window. Beautiful colours and beautiful workmanship. I get compliments on it frequently. I wouldn't hesitate to order from this seller again. Thank you SO much!
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Amanda on Sep 16, 2020
5 out of 5 starsThis terrarium was so pretty and very well made! The artist ensured it arrived safely in transit and was not damaged; which is hard to do with glass. Overall I am thrilled with the outcome! Would recommend! High quality.
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Jef on Aug 1, 2020
5 out of 5 starsFirst, Anastasia, I have to tell you that this lamp is gorgeous! It's exactly as shown in the pictures. It's just a great, unique piece of art. It's worth the $ esp w/ shipping.
It was packaged amazingly. Anastasia answers questions quickly - especially about shipping issues.
There are 2 very important things to note:
1) It will take a super long time to get here. If you are thinking about getting one of these for Christmas, order early. It took from May 19 to Aug 1 to get it made and arrive. NONE OF THIS IS ANASTASIA'S FAULT. Shipping is just taking forever. Even the normally long shipping took weeks extra.
2) The plug is European. You may need an adapter or to rewire.
It is worth the wait! If you are thinking about it, do it - and do it in advance so it arrives on time for what you need. -
magdaostas on Jun 10, 2020
5 out of 5 starsThis beautiful chandelier is stunning. The craftsmanship is super and the design just lovely. We love it. Great communication from the seller, packaging was A+. Thank you so much!
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Nicci on Mar 29, 2020
5 out of 5 starsSeller was very friendly and helpful for this custom order. It's beautiful and we love it!
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Colin on Jan 24, 2020
4 out of 5 starsUpdated review:
The stained glass finally arrived TODAY to my parents! It was wrapped very well, no damage, and gift wrapped with a lovely card. It came late but they love it and better late than never! Lesson learned that one cannot rely on international post to work in a timely manner and order FAR in advance next time! Thank you Anastasia for your work!
Older part of review:
Package was lost in shipment. We are currently waiting for postal service to respond to the seller’s claim. I am very upset that the item has not arrived-it looked beautiful and I was so excited to have found the perfect Christmas gift for my parents. After 2+ months and no arrival, I do not think it will ever arrive. Seller has been communicative and has offered to refund me once her claim with the mail service is settled in a couple more weeks. -
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Sandra on Sep 15, 2019
5 out of 5 starsI love my mirror! I am very happy with the purchase. It was very well packaged and arrived safely.
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TastesJustLikeAMemory on May 24, 2019
5 out of 5 starsSo gorgeous! Just like the photo. Can't wait to hang it
Updates
About Zaytsevaglass
Shop policies
Shipping
Payment options
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
Индивидуальные и индивидуальные заказы
If you want to order an individual product:
- we coordinate the sketch, quantity, size, cost and production time in personal correspondence.
- I start production after 50% prepayment.
- I make a product and send a photo of the finished work.
- see photos and pay extra.
- I carefully pack the order and send it to the transport company.
The cost of delivery specify in personal correspondence in advance.
- get the job and send feedback :)
Custom Duties and Import Taxes
Shipping products to other countries is connected with import taxes, customs duties, and/or fees. Buyers pay the additional amount of such costs depending of the country destination, item price, weight etc.
We are ready to discuss this issue before purchase and get you know the approximate amount of possible taxes.
More information:https://www.etsy.com/help/article/5023
Инструкции по уходу
If necessary, wipe with a dry or damp soft cloth.
In case of heavy dirt, you can use a mild cleaning agent for glass and mirrors.
Do not use abrasive materials (coarse cloth, hard sponge, and cleaning products with solid particles). they can damage the patina (black/copper seam).
Подарочная упаковка и упаковка
We pay great attention to the packaging of our products.
Packaging takes place in several layers, using different packaging materials, depending on the size and volume of the product.
We do everything to ensure that the product is delivered to you in perfect condition.
If you receive a damaged product, we ask you to let us know as soon as possible, and we will solve the problem.
Unfortunately, we can not follow the careful handling of the parcel on the way to you, but can pack so as to avoid all risks.
Lost parcel
If your items didn't arrive within 45 days, contact me and I will log an investigation through Russian Post. If the package is officially recognized lost, 100% refund is guaranteed.
Non-delivery
Please ensure that the address is correct prior to placing an order. If any package is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees.
Return policy
In case of return of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale)