Zaz & Moe

zazandmo is taking a short break


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Shop policies

Last updated on February 18, 2011
Welcome to my etsy shop. I love what I do and take care in creating every single piece. I feel extremely lucky to be able to do what I love and make a living at it. If you have any questions feel free to contact me.
Below are my shipping and refund policies. Please have a look at them before purchasing anything. Do let me know if you have any questions. Thanks for shopping!

Accepted payment methods

Returns and exchanges
I want you to love your new piece of art and I am more than happy to provide more information or images to you before you buy. I would like you to be happy with your purchase.
Currently, I am not accepting returns or offering refunds. If possible, I will give you an exchange for the same/similar item if there is a problem with your item. Please contact me right away if there is a problem with an item. I carefully package items securely. If there should be damage to any items I will replace the damaged item if the cause was my fault. I will require a photo as well as a written description of the problem (this is for insurance purposes) and return of the item so that I can properly access the problem. Return shipping is to be paid for by purchaser. Please note a replacement of the item could take up to 6-8 weeks if the item has to be remade.
I accept Visa, MasterCard & American Express credit card payments via paypal only.
Your order will not be shipped until your transaction is completed and paid for. If you would prefer to not use a credit card or paypal I am happy to accept a personal check or money order. However please note that items paid for by check or money order will not be shipped until I have received the check and it has cleared with the bank. Please let me know in the comments section of your order if you choose to pay with a personal check so I can make note of it on your order.

All orders from Maine (regardless of where they are shipped to) will be charged sales tax. Sorry there is no way to avoid this.
Please note I don't ship on weekends, so if you place an order on Fri.-Sun. it will ship on the first business day following. I ship items within 48 hours(except weekends) of receiving payment, by first class national and international mail, holidays can take a little longer. All orders are fully insured. I'll send you an email when the package is sent, and will also contact you if I can't send the package right away..the shipping costs are based on the weight of the package.

While I happily ship internationally, I am not responsible for any duties or customs fees, they are the sole responsibility of the buyer.
I Ship Everywhere On Earth.
Additional policies and FAQs
I will take special orders (within my range of work only) I do not sell on a consignment basis. Wholesale inquiries welcome. I am open for show opportunities and select gallery representation so please feel free to contact me if this is your interest.