zelaya

Organic Clothing, Accessories, and Bridal Boutique ©

On Etsy since 2008

zelaya

Organic Clothing, Accessories, and Bridal Boutique ©

445 Sales

Shop owner

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zelaya

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zelaya

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quality 26 shipping 12 customer service 26

Shop policies

Last updated on April 30, 2012
Please include the size and color of the item when applicable at the time of purchase in the message to seller box.

Note: Since all our items are handmade with natural fibers and dyes, no two items are completely the same. It is natural for there to be some variation, which is what makes natural and handmade items charming and unique.

Accepted payment methods

  • Other Method
Returns and exchanges
We don't do refunds as of now, but you can exchange an item for another size within 3 days of its arrival date. The customer is responsible for paying the shipping both ways. The item must be returned unworn, and in perfect condition.

Custom or modified orders are not exchangeable.

If your garment has a sewing mistake or a flaw upon arrival, I would be happy to replace the same item for free or fix the flaw.
Payment
*We mainly accept payments through Paypal. All major credit cards are accepted through paypal, and you do not have to be a member to use its services. Message me if you need any assistance, we will be happy to help.

*Please email me if you would prefer paying another way.

*We will not start production of an item until payments are cleared.*
Shipping
Items will ship between 3 to 5 weeks from the day payments are cleared, since most items are made to order and are shipped from El Salvador to California, and from California worldwide. (If you need by a certain date before that time frame, message us and we will see if we can arrange that.)

We ship via USPS Priority Mail with tracking services within the United States, and First Class Mail to international destinations. Please note that First Class does not include tracking or insurance.
We DO NOT ship to PO Boxes.

Some countries place duty taxes on foreign goods, customers are responsible for the payment of these taxes.

I do not take responsibility for lost items. If you wish me to send the package through another courier service or want to insure your package, please contact me. I do get tracking number on all US shipments.
Additional policies and FAQs
Care instructions:

Please handwash and flatdry our clothing, and spot clean our bags with mild detergent.
Dyed pieces must be washed separately.

Our raw cotton woven Manta fabric can be worn with its natural wrinkles for a more natural look, or ironed if desired. This fabric will mold to your body and soften with wear and washes.

Also, if over time your item needs repair, contact me for advice, I would be glad to help where possible!